Summary of Position
The Restaurant Systems Supervisor is responsible for the day to day programming and configuration of promotions and menu items in all restaurant related systems functionality as required and requested by Operations, Culinary, Marketing and Planning Departments. Systems supported include, but are not limited to, any technology deployed within the restaurant which may be used by employees or our CPK guests. This position supports the restaurant operators seven days a week, 365 days a year.
Overall Responsibilities and Duties
- Responsible for maintaining a programming calendar of requested promotions and menu item changes.
- Will manage, in conjunction with the payroll department, current and accurate pay rates, job codes and POS Labor Rules.
- Will work with the treasury department to maintain current and accurate tax and payment information in all POS systems including but not limited to the online ordering systems.
- Meets regularly with the Marketing, Planning and Procurement teams to ensure integrity of PLU programming across all required systems.
- Own, document and continually refine knowledge base articles used by the Help Desk to resolve technical support issues.
- Will assess and modify current POS Databases as necessary.
- Meets established deadlines for POS programming jobs.
- Coordinates with third party POS software services vendors to manage their products on the CPK POS platform, including polling instances, system and data integrations, etc.
- Manage Level 2 technical support calls from initiation to resolution, during business hours and on a rotation basis, provide issue escalation support outside normal business hours and weekends.
- Support all security initiatives within the department and for the company.
- Subject Matter Expertise will exist across the Restaurant Systems team but each team member will become an SME and specialize in a subset of the technologies in use within the restaurant. Examples include:
- Aloha Point of Sale
- OLO (Online Ordering)
- Guest Seating and Table Management
- Kitchen Display
- Payment Technologies (server and guest facing)
- Labor Scheduling
- Food Cost
Education, Training, and Work Experience
- Associates degree in Computer Science or MIS, or equivalent knowledge/experience.
- 1 year of restaurant programming experience preferred.
- Experience with the product life cycle and strong understanding of the role of development methodologies.
- Working knowledge of restaurant business functions.
Knowledge, Skills and Abilities
- High-level restaurant programming and related technical skills
- Ingenuity and creativity
- Logical approach to problem solving
- Analytical capabilities
- Ability to work under pressure
- Attention to detail
- Tenacity and patience
- Communication skills - including the ability to convey information to non-technical colleagues in a concise and clear way
- Understanding of business processes and constraints.
- Basic project management: scopes of work, project plans, test plans, user acceptance testing.
While performing the duties of this job the employee is frequently exposed to computer terminals. The noise level and temperature is moderate. The employee has the ability to sit, stand and/or walk for up to 10 hours a day. The employee is occasionally required to stoop, bend or kneel, lift up to 40 lbs. and perform other diverse physical tasks as needed. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Must be able to climb on roof through the roof hatch and ladder and open up all roof top equipment to inspect for preventative maintenance. Must be able to climb a ladder inside the restaurant to look above the ceiling for inspections, must be able to look into, bind and under all equipment.
NOTE: CPK reserves the right to revise or change the position plan as the need arises. This position plan is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
CPK will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other state, federal or local law.