IT - Regional Lead, Manufacturing

USG Corporation Los Angeles, CA
POSITION SUMMARY

The Regional IT Support Lead position is accountable for guiding and coordinating the IT efforts at USG plants clustered geographically. They generally will work out of a plant centrally located within their region and travel to other plants as needed. The incumbent will build relationships with the plant management within his/her geography. The incumbent will serve as a liason between Corporate IT and manufacturing facilities and will ensure that plant IT initiatives align with USG IT standards and priorities. The position will set priorities, follow-up, track performance and allocate resources based on overall IT objectives and goals and communicate with Plant Managers and Corporate IT.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

* Guide and coordinate the IT support activities at the plants within a defined region, including any new facilities

* Manage technical training programs within their region. As new technologies are introduced, assist in communicating and establishing appropriate training.

* Assist in remote management of local servers and area networks.

* Coordinate corporate programming efforts for their region.

* Serve as an escalation point for more complex technical issues that require a higher level of expertise and cannot be resolved by the first point of contact, (help desk or the onsite TechSupport personnel).

* Guide, direct and train other IT support personnel at plants within the region (i.e., network functions, wiring, routers, hubs, ups devices etc.)

* Provide local IT support for the plant where they maintain a workspace.

* Assist regional plants with developing and implementing backup and recovery plans to protect all IT assets -both hard and soft.

* Periodically test the backup and recovery plan to insure workability.

* Assist with the administration of computer leasing.

* Implement the established vision with priorities and allocation of resources to best achieve company and regional goals.

* Escalate problems in the plant domain up to the Steering Committee and Corporate IT level.

* Evaluate and make recommendations on decisions that may negatively affect the plants in some way while maintaining an enterprise vision.

KEY QUALIFICATIONS:

Education

* Bachelor's Degree in Computer Science or related field preferred or significant work experience and certifications

Experience/Requirements

* One – five years in IT support or similar capacity and able to support: Windows, Desktop, Networking, Data/Voice

* Excellent written and verbal communication skills.

* Proven ability to build relationships and work collaboratively; strong customer service skills

* Must be self-directed and able to work independently.

* Proven project management skills.

* Proven problem solving and ability to judge when issues need to be escalated and when enterprise wide decisions will have a negative impact on plant operations

* Able to travel within designated geography approximately 25%

* Able to learn new technology as needed to meet the requirements of the position

Certifications Preferred:

* A PC Technician

* Network PC Technician

* Microsoft Certified Technology Specialist (MCTS)

* Microsoft Certified IT Professional - Server Administrator (MCITP)

EOE including disability/veteran