Program Manager - (Battle Buddy)

Volunteers of America - Greater Los Angeles Los Angeles, CA
About Us:

Volunteers of America of Greater Los Angeles is a large, national not-for-profit organization founded in 1896. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at

The program leverages the distinct talents and perspectives of Veterans to facilitate direct access and service to those who experience problems adjusting to life after military service. Through intense outreach and comprehensive community engagement, Battle Buddy teams reach individuals and gently walk with them through the processes necessary to acquire transportation, food, benefits assessment, legal assistance, mental health care, housing, and more. Armed with a continuum of immediate services available through VOALA programs as well as a plethora of partnering community and government providers, Battle Buddies are able to facilitate access to resources for heroes in need. Partnerships with AmeriCorps and UniHealth.


* Direct a full range of para-professional employees in efficient program operations

* Recruit veteran students for work-study via local colleges and universities

* Develop peer support training and curriculum for the agency

* Evaluate program effectiveness and make recommendations to senior management for program changes and improvements

* Advise senior management regarding future program direction

* Develop and maintain inter-agency and community relationships

* Collaborate with other Adult Services program staff to formulate plans for effective program activities

* Coordinate in-service training events for staff

* Monitor program compliance to funding sources' regulations as well as internal policies and procedures



* Bachelor's Degree in social services or related field or equivalent combination of education and work experience


* At least 2 years of experience working in a human services leadership role

* At least 2 years of experience working with veterans, people in recovery and/or homeless individuals

* Prior experience as a supervisor or team leader managing 10 or more individuals with diverse backgrounds

* Crisis resolution and problem-solving under stressful conditions

* Demonstrate proficiency in MS Word and Excel as well as Internet use

* Effective written and oral communications skills (English)

Experience/Skills Preferred:

* U.S. Veteran strongly preferred

* Bilingual (Spanish) strongly preferred

* Experience working with funders

* Experience in program budget oversight

* Database experience

* Timekeeping experience

* Negotiation skills, communication skills, sound judgment, ability to work independently in the community and make decisions.

VOALA is an Equal Opportunity Employer

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