Manager, Well Being Center Operations - Los Angeles, CA
Planned Parenthood Los Angeles
 Los Angeles, CA
Planned Parenthood Los Angeles is seeking an experienced Manager, Well Being Center Operations with excellent communication and management skills to join our talented team.  As a working manager you’re responsible for overseeing the overall management of multiple facilities in designated areas including financial management, risk management, quality assurance compliance, patient care management, and staff management.  The Manager of Well Being Center Operations provides leadership and direction to assure safe, efficient, therapeutic and ethical patient care and positive staff relations.  Directly responsible for engagement in and monitoring of Quality Assurance programs and regulatory compliance, health center inventory management, health center process improvement, expansion of PPLA services, and oversight of day-to-day health center management and personnel. Encourage staff to unite around our common goal to serve the Los Angeles community with compassionate care.

Candidates should be passionate about the Planned Parenthood mission and eager to provide access to reproductive health care.  Ensure staff and patients are organized and supported through our workplace values.

Over one hundred years ago, Planned Parenthood was founded on the idea that everyone should have the information and care they need to live strong, healthy lives and fulfill their dreams. Founded 52+ years ago, Planned Parenthood Los Angeles is one of the largest providers of reproductive health care services in Los Angeles County. The Planned Parenthood Los Angeles (PPLA) team works together to provide high-quality, affordable reproductive health care to women, men, and young people across Los Angeles County. At PPLA, you will discover a culture of like-minded individuals who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Our Ideal Candidate will have the following qualifications:

  • Bachelor’s degree in related field or equivalent training experience required
  • Minimum of two (2) years’ experience in a health, medical, or social service setting required
  • Minimum of two (2) years supervisory experience required
  • Reproductive health, primary/managed care, and/or surgical services experience required
  • Willingness to travel frequently within the affiliate and periodically to outside meetings required
  • Must have a valid CA driver’s license, a reliable means of transportation and carry current auto insurance in compliance with the minimum requirements of the California Vehicle Code
  • Knowledge of Title 22 preferred
  • Must be able to meet Los Angeles County background check requirements via Live Scan fingerprint clearance

About the position:

  • Maintain a liaison relationship between departments through attendance at meetings and written and oral communication
  • Ensure prompt corrective action is implemented with cost, safety, and patient care as priorities for the facilities, equipment, and systems
  • Lead affiliate projects as directed by Senior Director of Health Center Operations
  • Work cooperatively with center staff to maintain maximum communication and support between center personnel, Senior Director of Health Center Operations (as applicable), volunteers, patients, LAUSD and administration
  • Work in conjunction with Senior Director of Health Center Operations, LAUSD, Senior Management, Charge Clinicians/RN and staff to implement new services, policies and protocols
  • Serve on and/or facilitate Agency workgroups aimed at creating improved work processes
  • Design programs to enrich patient care delivery
  • Represent PPLA interests at local programs to state agencies and other entities as assigned
  • Participate in development and revision of Policies and Procedures with Senior Directors of Health Center Operations or Clinical Services, Medical Director or Departmental Leads to ensure consistent, efficient and sage treatment delivery
  • Foster a sense of urgency in staff that promotes commitment to optimal clinical outcomes, regulatory compliance for the health centers

Financial Management

  • Responsible for monthly monitoring of financial results, variance reporting, and action plans to meet established budget objectives
  • Supervise inventory management including purchasing, product selection and supply usage
  • In collaboration with the Training Department, provide training on policies and procedures to staff to ensure compliance with financial standards
  • Review payroll reports for compliance to Agency and regulatory agency policies
  • Review billing/charge reports to ensure ethical, accurate, and timely submission of charges

Risk Management/Quality Assurance Compliance

  • Ensure compliance with policies and procedures in accordance with State and Federal Regulations for patient care and services
  • Ensure compliance with State or Federal Regulations of the Injury Prevention and Safety Training Program
  • In collaboration with Risk and Quality Management, maintain Quality Assurance Programs as required by Agency
  • Constantly look at current processes and procedures and identify and implement areas of improvement while adhering to HIPAA and other State and Federal Regulatory requirements
  • Participate in and lead Quality Assurance meetings and all applicable in-services

Staff Management

  • Create, maintain, and communicate efficient and timely employee schedules according to the needs of the health centers, lab and high school well-being centers
  • Provide leadership to direct reports
  • Help direct reports overcome any organizational obstacles encountered during projects
  • Know, understand, implement, follow, and communicate to teammates all PPLA employment Policies and Procedures and other opportunities within company and foster a positive work environment
  • Ensure all employment processes are completed timely and in compliance with policy and any applicable laws
  • Plan, organize and manage the well-being centers, lab and high school clinic staff to ensure high quality patient care according to Policies and Procedures
  • Address staff relations issues appropriate and escalate as necessary
  • Provide work direction for department staff as needed. Determine staffing plans that promote the most effective use of all teammates; ensure coverage during staff absences
  • Report and document all staff injuries, according to established policies and procedures
  • Know and understand basic wage and hour laws, federal, state and local laws and regulations, and legislation affecting employment
  • Review and approve time cards of direct reports for bi-weekly payroll, track overtime, attendance and ETO
  • Develop and conduct educational programs to keep staff up to date with policies, new laws and regulations impacting work, and other information necessary to maintain staff’s knowledge of department processes and goals
  • Ensure mandatory in-services and annual competencies are completed as required
  • Maintain and communicate health center emergency management programs and ability to act swiftly, confidently in an emergency

Generous salary and benefits package includes:

  • Medical, dental, and vision coverage options for you and eligible dependents
  • Free basic life/AD&D policy with additional voluntary coverage options
  • Short Term Disability, Critical Illness and Accident policies
  • 403(b) Retirement plan with up to 6% employer match
  • Medical and Dependent Flexible Spending Account plans
  • Public Transportation and Commuter Pre-Tax Reimbursements
  • Generous vacation, sick, and holiday benefits
Planned Parenthood Los Angeles is an Equal Employment Opportunity and Affirmative Action Employer.  We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of Los Angeles County Ordinance No. 184852.