Manager, CRM & Email Marketing
Forever 21
 Los Angeles, CA

Position: Manager, CRM & Email Marketing Department: E-Commerce

Reports to: VP, Global E-Commerce

Direct Reports: Yes

FLSA Status: Exempt

Location: 3880 N Mission Los Angeles, CA 90031

Job Purpose:

The CRM & Email Marketing Manager is responsible for the team that executes all communication strategies and retention programs. This role works collaboratively across the Ecommerce and Marketing teams to design and execute communications that drive profitable sales, margin and retention across channels and ensures a frictionless customer experience. Additionally, a focus will be on continuous testing and learning and marketing automation to improve the effectiveness of our communications.