Loan Servicing & Quality Control Specialist II

City National Corporation Los Angeles, CA
The Loan Servicing and Quality Control Specialist II will review all new and renewing loans, post boarding & funding, for approval, completeness & accuracy for a Co-Investment portfolio. Callbacks consumer and commercial loans and lines of credit comparing systems posting against credit approvals and documentation. Reports discrepancies found to relevant units and monitors correction as required. Activities require knowledge of credit approvals, loan documentation and loan systems. Monitors collateral systems and reports under margin activity to Credit staff. Performs maintenance on collateral positions as required. Works as liaison to the insurance department to ensure proper handling and delivery of updated and expiring policies to prevent forced placement by working closely with the Private Bankers and their teams. Acts as liaison to the sales teams to ensure proper execution and rollovers of LIBOR optioned facilities and loans.


* Quality Control & Reporting: Post boarding callback of new and renewing lines of credits and loans. Review applicable systems (Metavante, AFS, Insight, and STOC) to ensure data integrity by comparing the boarded loan against the CRR and loan documentation to insure accuracy of Loan Department/CLC and PB colleagues against approved transaction. Track errors by assigning to responsible unit and report same via PBT MIS systems/reports. For errors requiring correction, communicate to the applicable unit and monitor the timely correction of same

* Loan Servicing: Support PB Sales teams and credit support officers on client servicing questions/issues including: Credit inquiries and investigations, Loan billing schedule maintenance, Special handling, Statement questions and maintenance, Past-due investigation and follow-up

* LIBOR Loan processing: Work with Private Bankers and Private client officers to ensure the timely rollover and execution of maturing LIBOR based loans minimizing delays in the rollover process. Convert prime based loans to LIBOR as required while ensuring that no loans are renewed beyond the maturity of the applicable facility. Deliver rollover requests as necessary to CLC for execution and callback the completed loan changes

* STOC Monitoring: Monitor and prepare daily collateral reports for distribution to credit officers for correction and/or margin calls. Monitor department mailbox for activity and distribute as required to credit officers. Work with CLC to determine accuracy of reporting and/or determine possible timing differences or CLC errors creating invalid entries into the reporting system: communicate same to credit staff

* Insurance Monitoring: Working closely with the insurance department, act as liaison to PB Bankers and Operations staff to ensure that insurance requirements are being met on a timely basis by communicating deficiencies, expirations and cancellations on a prompt basis. Escalate as necessary to sales team management and Credit Support administrators where lack of action may result in forced placement and client dissatisfaction

* Special Projects and Portfolio Review: Work with Credit teams to prepare packages for portfolio reviews in conformance with the standard delivery model. Participate in special projects and reporting as required

Basic Qualifications:

* *High School Diploma or GED required

* *Minimum 3 years of loan processing experience in a financial institution required

* *Minimum 2 years of basic computer experience(e.g. Microsoft Word, Excel, Outlook) required

* Good verbal and written communication skills

* Good analytical skills and the ability to pay close attention to detail

* Utilizes independent judgment under general supervision of the Credit Analysis team manager

* Ability to interact with Relationship Managers, Team Managers, Credit Officers and City Loan Center personnel to obtain information and/or request documents

* Knowledge of general banking operations sufficient to understand loan function

* Limited supervision; not instructions on routine work, and general instructions on new lines of work

* Proficiency in Microsoft Office Suite (e.g., Word, Excel, and Outlook)

* Represents basic qualifications for the position

To be considered for this position you must at least meet the basic qualifications.

City National Bank is an Equal Opportunity Employer -- Minorities/Females/Individuals with Disabilities/Veterans.

Note: This preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Note: Candidates should be advised that City National Bank does not pay interviewee travel expenses or relocation expenses for candidates who are hired unless previously agreed.

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Equal Opportunity Empl