Lead Case Manager (Hollywood GRYD Area)
Heluna Health
 Los Angeles, CA

Requisition Number: LEADC02836

Salary: $20.02 per hour

Location: Hollywood GRYD Area


The Lead Case Manager works in conjunction with all Case Managers (CM) and Community Intervention Workers (CIWs) to provide comprehensive case management services to eligible youth and young adults and their families who are gang involved or gang members between the ages of 14 to 25. Under the supervision of the Project Supervisor, the Lead Case Manager is responsible for the direction and coordination of the CIWs and CMs. This position is responsible for ensuring coverage each day for all essential functions and contractual obligations. The Lead CM will work with the Project Supervisor to provide program scheduling and tracking for the assigned GRYD team. The Lead CM works with the Project Supervisor to ensure YDS functions are in compliance with City of LA and Heluna Health policies and procedures. This position also performs the essential functions of the Case Manager, as needed, with an assigned caseload.

The Lead Case Manager will provide comprehensive case management services using the Family Case Management Model, services include but are not limited to the following; individual needs assessments, service planning, goal setting, strength-base genograms, referrals, monitoring of services, and individualized deterrent services. The Lead Case Manager will provide face to face individual and family session, facilitate workshops, plan and organize events and group activities, and work with Community Intervention Works in peace maintenance efforts through there GRYD zone. Lead Case Managers are responsible for overseeing active clients and their families, maintaining required documentation; upkeep of data on database's and track client outcomes. This position requires positive high-energy working with internal staff and external clients and collaborators. This position must be a role model and be able to adapt to the organizational team culture and work ethic


  • Responsible for the scheduling and tracking of Outreach and Case Management staff.
  • Provide services to clients and their families using Family Case Management model with the support of a Community Intervention Worker; assure monthly required contacts are met. Conduct home or school visits.
  • Responsible for assessing for services, provide direct services to client and family, and make appropriate referrals as required by clients individualized services plan.
  • Establish and maintain working relationships with local Law Enforcement, Probation and Parole Department, and CBO's and server as a liaison at designated schools within the GRYD zone.
  • Assist in the delivery of daily briefings with staff.
  • Assist in the tracking of absences and tardiness.
  • Ensure reporting data is being collected and is completed and submitted on time.
  • Coordinate and work closely in the field with staff from other agencies, such as LAPD, GRYD Office, Councilmember’s Office, Prevention Provider, Community as needed.
  • Coordinate program resources with other staff and clients.
  • Participate in incident debriefings, providing support for staff and updating Project Superviso
  • Provide leadership to assigned team or role on outreach services with entry-level outreach staff, including dispatch and responders.
  • Coordinate and implement program events such as outings, community events, recreational activities and facilitated workshops.
  • Compile client files chronological records of client's case notes, to include pictures, written documentation, report cards, progress notes, outcomes, success stories and sign-in sheets.

  • Responsible for submitting weekly and monthly reports to supervisor and maintain all records on Case Management Database.
  • Case Managers are mandated reporters and must work closely with the Project Supervisor in regards to incidents that may need reporting.
  • Strategies to provide violence interruption services
  • Build Collaborations – between Community, Law Enforcement, Intervention & Prevention
  • Participate and lead trainings
  • Participate and Design activities to positively engage participants and prevent violence
  • Participate and Be part of community dialogues (neighborhood council meetings), discussion groups, meetings
  • Establish Cease fire agreements
  • Crisis Response
  • Comply with Data Reporting and submissions, data entry, data reporting
  • Provide Referrals
  • Other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Advanced level of knowledge of the client population and their complex needs including financial instability, medical and mental health, and substance abuse.
  • Ability to work successfully both independently and cooperatively.
  • Excellent interpersonal skills
  • Good written and verbal communications skills
  • Computer skills and experience: Microsoft word, Excel, Power Point, Email
  • Experience in public speaking,
  • Must be able to secure timely transportation to fulfill the requirements of the essential job duties for this position,
  • Bilingual in English and Spanish preferred


  • Must have experience in Case Management and Intervention programs.
  • Must have experience working with youth and coordinating youth events.
  • Must have high school diploma or GED, preferred Bachelor’s Degree in Psychology or Sociology or three to five years related experience and/or training, or equivalent combination of education and experience


  • A valid California Class “C” Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential function
  • Successfully pass Background Investigation through LIVE SCAN
  • Required TB Test clearance

Other Skills, Knowledge, and Abilities

  • Ability to work with diverse communities and work with all different personalities


Stand Frequently

Walk Frequently

Sit Frequently

Handling / Fingering Occasionally

Reach Outward Occasionally

Reach Above Shoulder Occasionally

Climb, Crawl, Kneel, Bend Occasionally

Lift / Carry Occasionally - Up to 50 lbs

Push/Pull Occasionally - Up to 50 lbs

See Constantly

Taste/ Smell Not Applicable

Not Applicable Not required for essential functions

Occasionally (0 - 2 hrs/day)

Frequently (2 - 5 hrs/day)

Constantly (5+ hrs/day)


General Office Setting, Indoors Temperature Controlled

Health is an Affirmative Action, Equal Opportunity Employer that encourages minorities, women, veterans, and disabled to apply.