HR Resource Center Specialist
BDO
 Los Angeles, CA

Job Summary

BDO's Core Purpose is Helping People Thrive Every Day. Our Core Values reflect how we manage our work, our relationships and ourselves. As an employee of the firm, you will live true to our Core Values of people first, being exceptional every day in every way, embracing change, feeling empowered through knowledge and choosing accountability. Our Core Values are the standards by which we conduct ourselves day in and day out, both internally and externally.

The HR Resource Center Specialist is responsible for delivering quality customer service to firm partners, professionals and HR peers by providing resolution to inquiries related to employment verifications, HR initiatives, firm policies and procedures, and human resources systems for benefits, time entry and performance management. The Resource Center Specialist also provides general support to the regional field human resources and recruiting teams, including: documentation for all hires, changes and terminations within the human resources management system; processing candidate background checks; creating and distributing offer materials; facilitating new hire on boarding though orientation presentations; coordinating all payments of bonuses, unused PTO, severance and appropriate unpaid deductions with payroll; and administering national HR programs such as CPA preparation materials and educational reimbursement.

Qualifications

Education:

  • Associates degree or relevant work experience, required
  • Bachelors degree, preferred
  • Degree or certification program in Human Resources, highly preferred

Experience:

  • One (1) or more years in Human Resources role, required
  • Two (2) or more years in a Human Resource environment, preferred
  • Experience in call center environment, preferred

Software:

  • Proficient in the use of Microsoft Office Suite, specifically Work and Excel, preferred
  • Prior experience utilizing industry-related human resource management and database systems such as Oracle Fusion HCM, Kenexa and ServiceNow, preferred

Other Knowledge, Skills & Abilities:

  • Excellent verbal and written communication skills as well as interpersonal skills
  • Solid organizational skills with the ability to meet project deadlines with a focus on details
  • Ability to successfully multi-task while working independently or within a group environment
  • Ability to work in a demanding, deadline-driven environment and handle multiple projects simultaneously
  • Ability to build and maintain strong relationships with internal and external client personnel
  • Ability to successfully interact with professionals at all levels
  • Ability to adapt communication style to successfully convey messages and objectives to diverse audience
  • Capable of maintaining confidential information and matters with discretion
  • Ability to successfully evaluate issues and escalate to a higher level or other resource, as appropriate
  • Solid understanding of firm policies and procedures and personnel laws
  • Strong analytical skills with a solid understanding of standard human resources processes
  • Ability to deliver presentations and facilitate meetings/training sessions