General Manager

International Coffee & Tea, LLC Los Angeles, CA

Position Title: General Manager Full-time/Part-time: Position Description:

The Coffee Bean & Tea Leaf® General Manager is responsible for driving sales, managing budget, and ensuring profitability. The General Manager creates a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and Team Members. General Managers create the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles. The General Manager is responsible for leading all Team Members in the efficient and profitable operation of The Coffee Bean & Tea Leaf® store to which he/she is assigned.

Store Operations

* Creates sales volume growth according to established Company budgets and objectives.

* Is sales driven and generates a sales environment in stores through customer engagement.

* Monitors and analyzes business daily, managing a profitable operation by controlling expenses, maintaining acceptable cost percentages and inventory levels according to Company standards to grow store EBITDA.

* Plans and executes all sales promotions effectively and efficiently.

* Is accountable for all cash & media management, conducting audits as necessary.

* Maintains a clean well-merchandised store, following visual presentation plans and standards.

* Identifies staffing needs, recruiting, interviewing and hiring qualified candidates.

* Completes all necessary operational paperwork utilizing given tools as necessary.


* Ensures that all Company drink recipes and procedures are followed, maintaining the highest quality and consistent product standards.

* Ensures that all customers are educated on our products and services, by demonstrating their understanding of our various types of coffee, tea products, blends and roasts, as well as knowledge of coffee and tea regions, and the various differences in flavor and blends.

* Tastes products on a per shift basis for quality assurance.

* Will provide guidance and actively set an example for Team Members, ensuring that all Standard Operating Procedures [SOP's] are maintained and followed.


* Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly, and personalized service. Strives to develop a rapport with customers by learning their names, favorite drinks and food items.

* Creates relationships within the community to promote the brand and their store.

* Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.

* Maintains the established Company objectives for providing the Total Quality Experience and Customer Experience reporting.


* Demonstrates the ability to lead, communicate and champion The Coffee Bean & Tea Leaf's® Guiding Principles and Standard Operating Procedures, maintaining a positive morale and professional attitude.

* Manages a clean, organized and stocked environment and when necessary and will assist in the distribution of product shipments.

* Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Home Office as necessary.

* Ensures proper Team Member coverage, scheduling according to the needs of the business, maintaining target labor costs and matrix requirements.

* Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any Team Member incidents. Conducts monthly safety meetings ensuring Team Member compliance in all safety initiatives.


* Establishes effective and positive communication amongst all Team Members. Will actively use all Training Programs in order to develop leaders amongst fellow Team Members. Must be able to prioritize projects, delegate responsibilities and possess effective problem solving/decision making abilities.

* Communicates The Coffee Bean & Tea Leaf's® Vision, inspiring Team Members to perpetuate our Guiding Principles.

* Continually develops Team Members, establishing specific performance objectives, measuring Team Member performance regularly.

* Coaches and counsels Team Members for improved performance, documenting developmental plans as necessary.

* Conducts meetings as necessary to ensure a cohesive work environment.


* College education preferred. 3 years retail management experience required.

* Basic computer skills required.

* Successfully completes The Coffee Bean & Tea Leaf's® Manager In Training Program.

* Must be able to work overtime, including weekends, evenings and special events as needed.

* Possess and maintain valid CA driver's license; runs errands, when needed.

* Well-organized and detail-oriented and able to multi-task.

* This position will require frequent standing and use of hands and arms.

* Must be able to lift up to 30lbs and frequently bend and twist from the waist.

* Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.

* Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.

* Must be able to verbally communicate and be able to understand (read and write) English.

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