Financial Counselor
UCLA Health
 Los Angeles, CA

As a Senior Collections Representative, you will be responsible for all admission functions including, verifying accurate demographic and financial information; reviewing and interpreting insurance benefits, providing financial counseling/screening; and handling charity applications and credit assessments. You will establish all financial arrangements and refer appropriate cases to other agencies to assist patients with discharge/post hospital care. This role involves interacting closely with Patient Placement, Care Coordination, Social Services, and Patient Business Services to ensure accurate and timely reimbursement.

Responsibilities

As a Senior Collections Representative, you will be responsible for all admission functions including, verifying accurate demographic and financial information; reviewing and interpreting insurance benefits, providing financial counseling/screening; and handling charity applications and credit assessments. You will establish all financial arrangements and refer appropriate cases to other agencies to assist patients with discharge/post hospital care. This role involves interacting closely with Patient Placement, Care Coordination, Social Services, and Patient Business Services to ensure accurate and timely reimbursement.

Qualifications

We're seeking an exceptional, self-directed professional with:

  • Excellent communication and interpersonal skills, including proper phone etiquette
  • Bilingual English/Spanish abilities
  • PC proficiency and basic math knowledge
  • Working knowledge of medical terminology
  • Understanding of third-party payer relationships as well as relevant state and federal health programs
  • Strong organizational skills
  • Ability to adapt to and implement changing registration procedures
  • Independent decision-making skills and sound judgment
  • Flexibility in working varied schedules and at a variety of locations when necessary

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.