Communications Page Operator
UCLA Health
 Los Angeles, CA

As a Communications Page Operator, you will be responsible answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the Ronald Reagan UCLA Medical Center. This will include providing patient information, department information and On Call Schedule information as requested by callers. In addition, this individual will be responsible for processing routine and emergency calls, activating and dispatching emergency response personnel for all Hospital and Ambulatory Areas emergencies and disasters, handling calls for Faculty Answering Service clients; overflow call support for the ISS Customer Care line; routine and emergency calls for the Health Systems Support Services Center; and monitoring and reporting various Emergency Alarm Systems as well as triaging and reporting all Elevator Malfunctions. This specific role will call for processing urgent messages for the Radiology Department for Critical Test Results.

Responsibilities

This is a 50% position with full benefits.

As a Communications Page Operator, you will be responsible answering and re-directing, on a yearly average, over 1 million incoming telephone calls to the Ronald Reagan UCLA Medical Center. This will include providing patient information, department information and On Call Schedule information as requested by callers. In addition, this individual will be responsible for processing routine and emergency calls, activating and dispatching emergency response personnel for all Hospital and Ambulatory Areas emergencies and disasters, handling calls for Faculty Answering Service clients; overflow call support for the ISS Customer Care line; routine and emergency calls for the Health Systems Support Services Center; and monitoring and reporting various Emergency Alarm Systems as well as triaging and reporting all Elevator Malfunctions. This specific role will call for processing urgent messages for the Radiology Department for Critical Test Results.

Qualifications

  • Call Center Experience preferred.
  • Ability to work in a fast paced, high call-volume setting.
  • Knowledge of medical terminology is preferred.
  • Excellent customer service skills.
  • Excellent listening skills.
  • Excellent attention to detail skills.
  • Excellent verbal and written communication skills.
  • Skill in communicating effectively with individuals at all levels.
  • Ability to speak clearly and distinctly, using proper English to communicate with public and UCLA Staff in a concise and informative manner.
  • Ability to write neatly and use proper grammar and punctuations.
  • Ability to prioritize and multi-task several duties at the same time.
  • Ability to identify and escalate priority issues.
  • Ability to remain calm and effectively during emergency situations.
  • Ability to handles all situations in a courteous, professional manner exhibiting excellent customer service skills at all times.
  • Ability to work on a self-directed basis with minimal supervision.
  • Ability to easily adapt to evolving departmental and hospital policies and procedures.
  • Ability to work overtime, Weekends, Holidays and Night Shift, when necessary.
  • Ability to perform repetitive tasks while sitting at a computer workstation for an extended period of time.
  • Ability to take on additional tasks and duties as requested by Management, when needed.
  • Proficient in operating a PC and navigating the Internet.
  • Proficient in Microsoft Office (Word, Excel, Outlook, SharePoint)

UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.