Administrative Manager, Airport Customer Experience Administration (Los Angeles, CA, US)

American Airlines
 Los Angeles, CA

Location: Los Angeles Apt, Terminal 4 (LAX-TRM4)

Additional Locations: None

Requisition ID: 51595

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

  • ​This job is a member of the Customer Experience Team within the Hubs & Gateways Division.
  • ​Responsible for leading a group of management and support staff responsible for lost time and agent/clerk staffing movement.

What you'll do

  • Works in connection with Admin Managers (Ops and Care) and Manpower planning to maintain budgeted headcount by overseeing the agent and clerk in-classification and out-of-classification transfers and new-hire process
  • Works with the local training department, the local manager of Admin Services, FSU and Talent Services for filling vacancies
  • Oversees the agent overtime office for offering overtime and part-time extensions to support operational needs
  • Ensures staffing is sufficient to meet seasonal needs, holidays and “flex flying”
  • Finds opportunities to reduce costs during slower periods of time as well as reduced flying days by working jointly with the Managers in Admin supporting each vertical (Ops and Care)
  • Responsibilities to include handling agent/clerk shift and vacation bids

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

  • High School diploma or GED Equivalency
  • 5 years of airport operational background with experience in assessing manpower needs, administering bids, with a good understanding of staffing models

Preferred Qualifications- Education & Prior Job Experience

  • Bachelor’s degree in relevant field or equivalent experience/training

Skills, Licenses & Certifications

  • ​Ability to lead and motivate employees and work closely with both the Hub and the union leadership teams
  • Ability to identify opportunities for improvement as well as proven success implementing strategic initiatives under time constraints
  • Exceptional organization and planning skills, with attention to detail
  • Ability to digest complex fact scenarios and develop compelling business cases to support your position
  • Experience managing multiple labor agreements
  • Ability to lead
  • Strong presentation skills

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.

Feel Free to be yourself at American

From the team members we hire to the customers we serve; inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Additional Locations: None

Requisition ID: 51595

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