HVAC Service Manager
Stonehenge Resources
 Sunnyside, NY
We are seeking an HVAC Service Manager for a full-time position that comes with excellent employee benefits.  The position requirements are below .   

Qualifications

  • Advanced HVAC product knowledge both mechanical, and electronic systems.

  • Advanced PC literacy, word, excel, use of formatting, modem and network communications.

  • Strong technical and organizational skills.

  • Good teaching ability

  • Good leadership skills

  • Clear understanding of the critical importance of maintaining our customers’ loyalty via prompt, thorough and professional response to their service requests.

Responsibilities:

  • Contribute to Strategic Planning

  • Plan Service strategy

  • Manage the implementation of all service and retrofit activities necessary to meet service volume.

  • Prioritize and schedule the implementation of all customer service requests, ie. in-warranty repairs, emergency service, preventive maintenance, contract and spot service.

  • Maintain Service Inventory, ie. spare parts, spare equipment, tools, etc.

  • Manage schedule, and expedite all materials returned for repairs.

  • Make recommendations to General Manager regarding staffing.

  • Interview, hire, train, counsel and when necessary terminate Service personnel.

  • Manage the activities of Service personnel:

  • Train and develop Service technicians

  • Establish service procedures and standards

  • Direct service billing activities

  • Review, in person, service needs, problems, upgrades and billing procedures, with customers.

  • Assimilate, filter and propagate new design/installation/service ideas.

  • From time to time assist Branch Sales personnel with service cost estimates and sales presentations.