Housekeeping/Food Service Supervisor (Shelter)

Institute for Community Living Long Island City, NY


The Housekeeping/Food Service Supervisor supervises a staff in the cleaning, care and upkeep of assigned areas in a community residence and in the preparation, portioning and serving food to consumers and cleaning dishes, kitchen equipment, dining and food preparation areas as well as assisting in laundry duties.



To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency.

Plans and schedules staff assignments for housekeeping and food services. Based on workload and available staffing, reassigns staff to assure that work is accomplished according to schedule and that staff is fully utilized. Arranges for reassignment of personnel to handle emergency cleaning projects. Plans and schedules appropriate coverage for assigned food service activities. Effects changes as necessary.Provides in-service training for subordinate staff in the procedures and techniques required in the performance of their jobs. Ensures appropriate follow-up on training as appropriate.Periodically reviews the work of subordinates for compliance with established standards and schedules. Inspects for proper procedures including routine food preparation, appropriate dish washing and other cleaning actions and the maintenance of pertinent sanitary standards.Evaluates individual work performance of subordinates. Initiates corrective action as appropriate. Assures the efficient and effective use of time by the staff by such means as enforcing the attendance rules, resolving disciplinary problems, and meeting established work standards and schedules.Informs staff at meetings and in memoranda of agency policies, directives and guidelines affecting housekeeping/food service operation and personnelProvides instructions to staff about special procedures to be performed.May interview prospective employees and recommend selection of qualified candidate.Recommends changes in cleaning, housekeeping and food service methods, equipment, supplies, and standards to ensure a more effective and efficient program.Requisitions needed supplies (linens, cleaning supplies, etc.) and oversee proper distribution, storage, and safekeeping.Inspects building and assigned areas for compliance with cleaning program.Investigates complaints regarding unsatisfactory cleaning performance and/or missing property and takes corrective action; keeps supervisor informed of all complaints.Prepares periodic reports per established agency and program procedure.May perform any or all of the above tasks outlined in the job description of Housekeeping/Food Service Worker.


* Good knowledge of the agency's and program's food service and housekeeping practices and procedures.

* Good knowledge of cleaning equipment and effective housekeeping work performance standards.

* Good knowledge of the principles and practices of supervision.

* Working knowledge of household and cleaning supply requisitioning, inventory, and distribution practices and techniques.

* Basic knowledge of personnel practices related to hiring, evaluating employee performance.

* Ability to recognize below standard work performance and take appropriate remedial action.

* Ability to prepare written reports of the unit's activities

* Ability to communicate orally with others to exchange information and to provide guidance about housekeeping operations.

* Working knowledge of cleaning procedures and properties of commonly used cleaning substances.

* Working knowledge of basic food preparation procedures.

* Working knowledge of the basic arithmetic functions of addition, subtraction, multiplication and division.

* Working knowledge of proper storage procedures for foodstuffs.

* Ability to perform cleaning requiring medium to heavy effort.



Education: High School diploma or GED

Experience: A minimum of two years housekeeping, food service or related experience.

PREFERRED QUALIFICATIONS: Supervisory experience desirable

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