Manager, Medical Practice Operations - St. Joe's Medical Group in Livonia

Trinity Health Corporation Livonia, MI

16301_45060 SJMG Primary Care Livonia - SM

Expected Weekly Hours:



Rotating Shift

Position Purpose:

Job Description Details:

This position will manage St. Joe's Medical Group in Livonia. The Manager provides management support for the non-clinical aspects of physician office practices. Oversees all management responsibilities relating to office support staff, assist with budget preparation and is accountable for budget performance in areas of related responsibility. Provides leadership to develop and promote patient-centered care in all areas of the practices.


* Interviews, hires, trains, supervises and evaluates the performance of al practice non- physician employees.

* Oversees daily practice operations in insure adequate staffing, physician support and supply availability.

* Assists in preparation of practice budgets and monitors expenditures in related areas of management responsibility.

* Serves as liaison between physicians / administration and staff. Also services as liaison between the office practice and other hospital departments and physician practices.

* Coordinates special projects as requested.

* Develops with staff input, patient-centered practices and guidelines for all operational areas. Serves as a role model for professionalism in the office setting. Demonstrates the ability to analyze problems and make judgments based on logical thinking.

* Provides input into and assists with implementation of critical quality assurance activities. Develops, recommends and implements non-clinical continuous quality improvement activities and measurements. Assures continuous quality improvement activities are measured and documented. Aware of JCAHO, Hospital System and MPC Department standards. Implements processes to assure meeting or exceeding standards.

* Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions and participate in their resolution.

* Behaves in accordance with the mission, vision and values of St. Joseph Mercy Health System. Maintains confidentiality of information acquired pertaining to patients, physicians, employees and visitors.

* Assumes responsibility for performance of job duties considering factors related to safety, effectiveness, efficiency, environmental concerns and cost in planning and delivering care.


Two to three years of formal training beyond high school in business school or college or equivalent combination of education and experience. Three years of progressively more responsible related experience.


Interpersonal skills necessary to communicate effectively with physicians, patients, coworkers and other department representatives throughout the Health System. Possess management ability to effectively coordinate the efforts of professional and support staff. Possess basic analytical and problem solving skills to identify and resolve operations issues.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs more than 120,000 colleagues at dozens of hospitals and hundreds of health centers in 21 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.