The DFA Service Representative is responsible for examining evidentiary
records, contracts, tax returns, or child support case management activities,
and may also compute penalties and refunds, and collect fees, child support
payments, or arrearage amounts. This position is governed by state and federal
laws and agency/institution policy. Typical Functions Examines evidentiary records including tax returns, applications, forms,
vouchers, records and reports to verify accuracy, as well as compliance, with
laws and regulations. Explains applicable laws or program requirements to
taxpayers, law enforcement personnel, or revenue agents, or child support
customers, including non-custodial parents, and assists in the completion and
filing of tax returns, forms, and applications. Computes taxes, penalties,
interest, or refunds due and prepares forms to bill/refund taxpayer. Corrects
tax returns, forms, contracts, and evidentiary records for taxpayers. Interviews
custodial and non-custodial parents and contacts employers, neighbors, and
landlords to obtain information to document evidence of paternity or financial
resources of non-custodial parent or putative father. Initiates actions required
to locate non-custodial parent or putative father. Provides technical assistance
to custodial and/or non-custodial parent with payment processing or related
case problems, including suspension, financial asset seizure, payment
correction, or paternity acknowledgement. Researches files for information to
prepare reports, amend tax returns, and prepare history and evidentiary
records for field auditors as required. Leads work activities of other personnel
by training and instructing new employees and providing technical assistance.
Maintains updated manuals and computerized files. Performs other duties as
assigned. Special Job Dimensions Knowledge, Abilities, and Skills Knowledge of the principles and practices of organizational management and
public administration. Knowledge of either tax, motor vehicle, driver's license
services, or child support laws and regulations. Knowledge of accounting. Ability
to provide information and assistance to taxpayers or child support customers
regarding laws, regulations, and reporting procedures. Ability to identify and
correct discrepancies in evidentiary records, tax returns, financial, or payments
records. Ability to calculate child support arrearages, penalties, interest, or
refunds due on taxes, license, and registrations. Ability to train and instruct new
employees on procedures and the interpretation and application of laws. Minimum Education and/or Experience The formal education equivalent of a high school diploma; plus two years of
experience in evidentiary records examination, tax reporting or examination,
customer service, clerical work, or a program related field. OR The formal
education equivalent of a associate degree in business or a program related
Additional requirements determined by the agency for recruiting
purposes require review and approval by the Office of Personnel Management.
OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED
FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION
OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS
REVIEW COMMITTEE. Preferred Qualifications Certificates, Licenses, Registrations Agency Specific Information ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.
Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application.
Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official, at time of interview to be considered for Veteran Preference.
DFA is an Equal Opportunity Employer; we will make any reasonable accommodations necessary to ensure equal employment opportunities.
A criminal background check is required for all DFA positions; an FBI background check may be required.