DFA Service Representative
State of Arkansas
 Little Rock, AR

The DFA Service Representative is responsible for examining evidentiary

records, contracts, tax returns, or child support case management activities,

and may also compute penalties and refunds, and collect fees, child support

payments, or arrearage amounts. This position is governed by state and federal

laws and agency/institution policy. Typical Functions Examines evidentiary records including tax returns, applications, forms,

vouchers, records and reports to verify accuracy, as well as compliance, with

laws and regulations. Explains applicable laws or program requirements to

taxpayers, law enforcement personnel, or revenue agents, or child support

customers, including non-custodial parents, and assists in the completion and

filing of tax returns, forms, and applications. Computes taxes, penalties,

interest, or refunds due and prepares forms to bill/refund taxpayer. Corrects

tax returns, forms, contracts, and evidentiary records for taxpayers. Interviews

custodial and non-custodial parents and contacts employers, neighbors, and

landlords to obtain information to document evidence of paternity or financial

resources of non-custodial parent or putative father. Initiates actions required

to locate non-custodial parent or putative father. Provides technical assistance

to custodial and/or non-custodial parent with payment processing or related

case problems, including suspension, financial asset seizure, payment

correction, or paternity acknowledgement. Researches files for information to

prepare reports, amend tax returns, and prepare history and evidentiary

records for field auditors as required. Leads work activities of other personnel

by training and instructing new employees and providing technical assistance.

Maintains updated manuals and computerized files. Performs other duties as

assigned. Special Job Dimensions Knowledge, Abilities, and Skills Knowledge of the principles and practices of organizational management and

public administration. Knowledge of either tax, motor vehicle, driver's license

services, or child support laws and regulations. Knowledge of accounting. Ability

to provide information and assistance to taxpayers or child support customers

regarding laws, regulations, and reporting procedures. Ability to identify and

correct discrepancies in evidentiary records, tax returns, financial, or payments

records. Ability to calculate child support arrearages, penalties, interest, or

refunds due on taxes, license, and registrations. Ability to train and instruct new

employees on procedures and the interpretation and application of laws. Minimum Education and/or Experience The formal education equivalent of a high school diploma; plus two years of

experience in evidentiary records examination, tax reporting or examination,

customer service, clerical work, or a program related field. OR The formal

education equivalent of a associate degree in business or a program related

field.

Additional requirements determined by the agency for recruiting

purposes require review and approval by the Office of Personnel Management.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED

FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION

OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS

REVIEW COMMITTEE. Preferred Qualifications Certificates, Licenses, Registrations Agency Specific Information ONLY COMPLETED APPLICATIONS WITH WORK HISTORY WILL BE ACCEPTED.

Applications must include complete work history and references. A resume may accompany the state application but will not be substituted for any part of the application.

Veteran Preference: A copy of a DD-214 must be submitted to the Hiring Official, at time of interview to be considered for Veteran Preference.

DFA is an Equal Opportunity Employer; we will make any reasonable accommodations necessary to ensure equal employment opportunities.

A criminal background check is required for all DFA positions; an FBI background check may be required.