Account Representative (Little Rock)

USG Corporation Little Rock, AR
USG is an industry-leading manufacturer of building products and innovative solutions. For more than 115 years, Chicago-based USG has developed award-winning wall, ceiling, flooring, sheathing and roofing products that enable customers to build the outstanding spaces where people live, work and play. With almost 7,000 employees across North America and operations around the world, we are steadfastly committed to our core values: safety, innovation, quality, integrity, service, diversity and efficiency.

We're big enough that our professionals have the resources to make a difference, yet small enough that you're not just a number. You'll work on key initiatives and build strong relationships across the company that will position USG for growth into the future.

USG offers work-life balance, specialist and general/managerial career paths, promotion from within, exceptional benefits, and incredible long-term career opportunities for the right finance professionals. Each year, we have hundreds of employees who celebrate milestone anniversaries with us – find out how you can join our team and build your career with USG:

You can also visit to learn more about what's happening at USG.


The Account Representative is a field based position responsible for developing and enhancing USG's current and potential account relationships in the territory. Effectively manage a pooled sales territory covering the Northern Louisiana, Arkansas, and Memphis, TN. The position is headquartered in or near Little Rock, Arkansas.

Responsibilities include calling on and selling products directly to Gypsum Specialty Dealers as well as creating pull through business by providing technical support and value to builders, contractors and end-users of our gypsum and ceiling products.


* Serve as face to customer with primary role of calling on specialty distribution

* Prospect new business within current distribution and maintain relationship with all market distribution and key contractors / influencers.

* Assist and navigate maintenance of business issues (competitive intelligence, complaint handling, product information, customer service issues, etc.)

* Request services from Division sales (contractor/specialty reps/ASR)

* Serve as a business advisor to customer

* Supports sales data within


Performance: Vision/Strategic Capability

* Anticipates future trends/needs

* Analyzes the marketplace to develop a sound, long-term strategy to attain the vision and goals

Drive for Results

* Responds quickly to problems and opportunities

* Confronts and addresses tough issues

Performance: Business and Market Knowledge

* Understands our industry, market, customers and our competition

Problem Solving and Decision Quality

* Identifies key issues and responds proactively

* Makes decisions in a timely manner, even in the face of ambiguity and adversity

Interpersonal Effectiveness

* Relates well to a variety of people

* Effectively builds rapport

* Listens well, probes others' ideas actively

* Treats others with respect, facilitates exchange of information and ideas

* Resolves conflicts in a constructive manner

Communicates with Impact

* Articulate, speaks clearly and succinctly

* Presents ideas well one-on-one and in groups

* Has a confident style

* Persuasive, engages with others to engender mutual understanding and cooperation

Customer Focus

* Doesn't focus on internal processes to the exclusion of customer issues

* Accurately anticipates customer needs and proactively meets/exceeds expectations and requirements of external and internal customers

* Bottom-line driven: knows that the company makes money by selling the customer a good product

* Position midpoint may be adjusted based on candidate's knowledge, skills, and experience.

* 50% Travel required

EOE including disability/veteran

Position Requirements

* Bachelors degree in Business or related field

* Sales experience, technical expertise (ceilings knowledge) and industry knowledge

* Experience with acoustical products is a plus. Good interpersonal skills to interact effectively with customers and USG staff

* Possess problem solving skills to determine cause of problems, evaluate implications and respond in an appropriate ad timely manner

* Time management skills

* Strong presentation skills

* Ambitious and self-motivated

* Success-driven self-starter

* Customer focused