Access Coordinator II
University of Arkansas Medical Center
 Little Rock, AR


The Access Coordinator II will meet, greet, and assists the public, answer telephones and/or will coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients and collect payments and issue receipts. The AC II also verifies insurance coverage and responds appropriately to the requirements of third- party payors and assists with coordinating hospital admissions and surgery scheduling. This position must be able to perform all duties of the Access Coordinator I level and performs other duties to support the patient care activities as needed.

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks:

  • Health: Medical, Dental and Vision plans available for staff and family
  • Holiday, Vacation and Sick Leave
  • Education discount for staff and dependents (undergraduate only)
  • Retirement: Up to 10% matched contribution from UAMS
  • Basic Life Insurance up to $50,000
  • Career Training and Educational Opportunities
  • Merchant Discounts
  • Concierge prescription delivery on the main campus when using UAMS pharmacy

Salary offered commensurate with experience.


Office Duties/Supply:

  • Schedules, reschedules, and coordinates appointments using the hospital systems by performing visit notifications of patients, conducts pre-registration as needed, inputs and/or updates accurate patient information.
  • Processes walk-ins, create new patient charts, access systems for orders as appropriate.
  • Conducts insurance verification and benefit explanation by running eligibility on patients, requesting outside records, and gathering outside medical records from referrals and files patient charts as needed.
  • Responsible for inventory, ordering and stocking supplies as well as clean and maintain equipment.
  • Pick-up and deliver mail to mail-room, ensure the waiting room is clean, stocked with educational information and coffee.

Check-Out & Scheduling Procedures:

  • Performs ABN completion, schedule surgeries and/or tests.
  • Issues school/work excuses, send out no show letters, take patient photos.
  • Responsible for blocking schedules as appropriate, canceling and rescheduling appointments as requested.

Medical Reports:

  • Maintains initial plan of care (signatures, etc.) and is responsible for recording daily and monthly statistics and communication of any medical records issues as needed.

POS Collections:

  • Collects and posts payments and issues receipts.
  • Responsible for reconciliation/management change fund.
  • Responsible for reconciliation of daily deposit & batch dollars and must complete deposit agreement.


  • The IRC sets a goal of 95% accuracy and 100% completion rates for the MSPQ questionnaire for all Medicare patients.
  • MSPQ completion will be monitored daily.

Professional Development:

  • Attends required training and/or in-services.
  • Attends staff meetings and participates in the orientation and/or training of new staff.
  • Participates in annual educational needs assessment.
  • Maintains required job skill competencies and completes skill assessment annually.
  • Completes and maintains documentation of continuing education hours annually.

Other duties may be assigned to this position.


Minimum Qualifications:

  • High school diploma/GED plus 2 years of customer service or healthcare experience.
  • Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners required.

Preferred Qualifications:

  • Registration experience.
  • Knowledge in basic medical terminology, medical terminology competent within 3 months of hire.

This position is subject to a pre-employment criminal background check. A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

UAMS is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence.

Physical Requirements

Stand: OccasionallySit: FrequentlyWalk: OccasionallyBend, crawl, crouch, kneel, stoop, or reach overhead: OccasionallyLift, push, pull, carry weight: 10 lbs or lessUse hands to touch, handle, or feel: NeverTalk: ContinuouslyHear: ContinuouslyTaste or smell: NeverRead, concentrate, think analytically: ContinuouslyPhysical Environment: Inside Medical Facility Environment, Inside Office EnvironmentNoise Level: ModerateVisual Requirements: Color discrimination, Depth perception, Far visual acuity, Near visual acuityHazards: None