23284 - Process Coordinator I

Andersen Corporation Lithia Springs, GA
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Description

SilverLine by Andersen is seeking Process Coordinator I at our Lithia Springs, GA location. The Process Coordinator I will focus is on providing customer service for delivery customers and process complex orders/requests. The Coordinator will analyze delivery partner/customer information, identify, and recommend improvements. Intermediate business knowledge and fulfillment process knowledge is necessary. Responsibilities include, but are not limited to:

* Process more complex orders/requests.

* Respond to delivery partner/customer requests/inquiries.

* Clarify, diagnose, and resolve customer requests/issues.

* Produces delivery partner/customer reports and communications.

* Identify and implement ways to improve overall level of service.

* Communicate process information to internal delivery partners and provide customer/delivery partner feedback.

* Coordinates and assists with training.

Qualifications

* High school diploma or equivalent plus 2 years related work experience.

* Able to determine customer needs and assist in problem solving for assigned area.

* Able to deliver formal presentations to department and delivery partners.

* Leads by example.

Job:

Transportation/Logistics

Location:

Lithia Springs, GA US

Organization:

Andersen Corporation

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