Front Desk Agent

 Lithia Springs, GA

Job Number 22204439 Job Category Rooms & Guest Services Operations Location Hotel Danieli a Luxury Collection Hotel Venice, Riva Degli Schiavoni, Venice, Benatky, Italy VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management The Hotel Danieli, a Luxury Collection Hotel, part of Marriott International, is currently looking for a Front Desk Agent. It is a temporary role (40-hour working week). This a great opportunity to work one of the most famous hotel in the world. A patrimony of Venetian excellence, Hotel Danieli dominates the lagoon steps away from the Bridge of Sighs and St. Mark’s Square. The palatial atmosphere of the hotel house a rich collection of precious art and antiques artfully blended with contemporary comforts to indulge the wishes of cultured global travelers. What we offer Professional career progression at international level in 7300 Marriott hotels Learning and development opportunities online, on the job and in class Discounts on hotel rooms, gift shop items, food and beverage Experienced management & motivated and engaging colleagues Charity events, Wellbeing activities and voluntary work in the community of Venice through the TakeCare program Canteen service and uniform The impact you’ll make First impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too. What you’ll do Process guest check-ins, assigning rooms and activating room keys Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Process check-outs and resolving any disputed charges Process payments and room charges, as well as cashing guests’ personal and traveller’s cheques Confirm reservations and cancellations, running daily reports on the number of arrivals and departures Follow Standard Operating Procedures and brand identity guidelines at all time What we’re looking for Great storytelling skills in English and at least intermediate Italian (both writing and speaking) Previous Front Office experience is a big plus Understanding of rooms operations and luxury hospitality Ideally, technical knowledge of Micros and Opera A warm, people-oriented demeanor and a team-first attitude Positive outlook and outgoing personality Flexibility, problem-solving skills and multi-tasking ability The ability to stand, sit or walk for extended periods of time across a work shift Explore our very big world As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. You’re welcomed here Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.