OA Retro Specialist I

Overview

Perform multiple complex duties and research unique issues within the department.

ResponsibilitiesCommit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy.Contribute to Continuous Process Improvement.Manage multiple conflicting priorities & consistently meet deadlines.Identify trends and problems.Maintain procedure and process map changes.Research and resolve complex and unique accounts.Work with internal and external customers on resolving accounting issues.Maintain files on problem accounts, items and transactions.Provide information to other areas of the company.Develop, maintain and distribute reports as necessary.Provide backup support as directed by leadership team.Provide training as needed.Perform quality control functions as needed.Work on special projects as assigned by leadership team.Qualifications

EDUCATION:

Associate's degree or Bachelor's in Business or Accounting preferred.

EXPERIENCE:

2 - 3 years customer service, general office, accounting and research experience preferred.

Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

Service ExcellenceOral communicationsWritten communicationsTeamworkAccuracy/Attention to DetailWorking with MS OfficeBusiness MathProblem SolvingManaging Multiple PrioritiesDecision Making and Critical ThinkingEEO StatementNelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Nelnet Talent Acquisition & Recruiting. Nelnet is a drug free and tobacco free workplace