Implementation Analyst

Fiserv, Inc. Lincoln, NE
Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.

What does a great Implementation Analyst do?

As an Implementation Analyst on the Fiserv team you are responsible for leading successful implementations of Fiserv's Bank Solution's eBanking products. You will conduct system evaluations to determine client readiness, provide data analysis and mapping from existing eBanking systems and assist with customer training.

This is a fast paced position requires flexibility and the ability to easily accept and manage change. The analyst must have the ability listen and understand the client's business problems and opportunities. This will allow them to provide direction to the clients to achieve their objectives and success.

Essential Job Responsibilities:

* Conducts system evaluations for institution's current system to determine if the appropriate Fiserv products are represented as well as client workflow, setup requirements, etc.

* Provides data analysis and mapping from other eBanking systems to Fiserv applications for new business to Fiserv as well as migration projects to our Fiserv service bureau environment

* Provides product installations for all applicable electronic banking products for new business as well as migration projects to our Fiserv service bureau environment. Involves walking clients through setup and procedures and may include conducting client presentations.

* Training new clients on product features and provides ongoing training as needed for existing clients.

* Develops test plans to assure that the client's installations/conversions work properly with product features and that new features for the institution work as expected.

* Propose products to Clients that would enhance Clients' productivity.

* Provide advice or analysis that may influence the client with the allocation of their resources throughout and after the project.

* Provides technical telephone and/or on-site applications support to customers, answering questions on function and usage of product. Handle client calls and issues involving moderate to medium complex technical issues.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

* Bachelor's Degree in business, finance or related field is preferred.Equivalent work experience may be substituted.

* Financial Industry experience is advantageous

* Previous Fiserv core or online banking experience preferred; Premier, Precision, and/or Cleartouch system knowledge a plus

* Previous customer service experience preferred

* Must be able to make decisions and resolve problems using experience and professional judgment.

* Supervisory and/or project management experience a plus

* AAP is a Plus

Travel Required: (remove If not applicable) Percentage/frequency of travel

* Ability to travel (20% - 40%)

Who we are

You can "Find Your Forward" as part of our team at Fiserv, a FORTUNEā„¢ 500 member, and you will join the industry leader in financial services technology. With more than 23,000 associates around the world, we're pushing the boundaries of what's possible in financial services with deep expertise and a dedication to innovation.

* Fiserv is an Equal Opportunity Employer/Disability/Vet.

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