Customer Support Specialist - INTERNAL CANDIDATES ONLY

National Research Corporation Lincoln, NE
This posting is for internal candidates only

Customer Support Specialist

Lincoln, NE

At NRC Health, we promise to help our customers bring human understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same human understanding to each other. Come where culture is everything.

As an associate, you:

Innovate with us to move healthcare forward.

Give back to the community with volunteer time off.

Fit your role and do what you love.

Grow and develop along a career path designed by you.

Support one another – no one says, "That's not my job."

Play hard at beer:30 and team outings – we have a lot to celebrate.

Let life happen with 4+ weeks time off, a flexible work environment, and dress for your day attire.

Live healthy with a comprehensive healthcare plan and wellness program.

Who we want

* Are you eager to deliver the best possible experience in all customer interactions?

* Do you enjoy supporting customers and working to resolve issues in a timely fashion?

* Are you calm, courteous and professional at all times when providing customer service?

* Do you have an aptitude for technology and a willingness to learn and adapt to change?

* Do you have exceptional evaluative, analytical and problem-solving skills with keen attention to detail?

* Do you have the ability to dive into details and present ideas in a business-friendly, user-friendly language to all customers?

* Are you capable of simultaneously managing multiple streams of work to improve satisfaction and retention by meeting or exceeding customer expectations?

What you will do

As a Customer Support Specialist, you have a passion for providing exceptional customer service and a relentless drive to resolve issues. You will be responding to customer requests via calls, email and chat, and will quickly assess needs to provide accurate support and work to resolve issues in a timely manner. You may also need to escalate issues to other teams as needed, facilitating quick follow-through and closing the loop with the customer. Following the issue, you will document all support interactions in detail. You'll maintain a high-touch, calm, courteous and professional demeanor at all times, using problem-solving and people skills to resolve issues quickly and provide exceptional customer experiences to everyone you work with. You will be responsible for staying up-to-date on company news, product statuses, new features and process changes. You will use all tools and user education available to troubleshoot and resolve issues, including reference materials and extensive product and process knowledge, and will contribute to materials as needed to assist the team in resolving issues quickly. Additionally, there may be other duties as assigned.

What you need

* Associates degree or 3 years of related customer service/customer support experience

* Experience with SQL and/or experience supporting software applications a plus

* Strong written, verbal and interpersonal communication skills

* Exceptional self-motivation, time management and problem-solving skills

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