Client Service Partner III

Fiserv, Inc. Lincoln, NE
What makes an exceptional Client Service Partner III?

As a Client Service Partner III, you will have enterprise-wide responsibility for ensuring quality delivery and maintenance support of all products and services to assigned clients. They are responsible for running and developing operational relationships for their assigned clients; taking primary responsibility for driving client satisfaction with service delivery. They serve as primary contact to direct resources and activities within the Fiserv organizations as it relates to client operational issues. In this role, you will work with the Client Partners to live the Fiserv Values through every aspect of our interaction internally and externally. Proper execution results in increased client satisfaction, revenue growth due to sales opportunities and new client potential based on positive client references.

YOUR KEY ACCOUNTABILITIES WILL BE:

* Timely and accurate implementation of client projects

* Enhanced client relationships / client retention

* Meet or exceed targeted goal of client satisfaction

* Enterprise Problem prevention and resolution

RESPONSIBILITIES / ACTIVITIES:

* Enterprise wide accountability for quality delivery of products and services for your assigned clients

* Provides oversight, dedicated planning to align closely with Fiserv conversions, implementations, development, product management and client services

* Work closely with the Client Partner in Account Planning

* Develops and leads operational and technical relationships through in-person visits and phone calls to help carry out their account plan

* Acts as the primary point of contact for issue resolution and partner concern

* Ensures metrics are met or exceeded; drives Client happiness through gathering and disseminating feedback to drive performance improvements

* Tasked with understanding their client's environment to ensure full utilization of our solutions for maximum benefit

* Working with the Client Partner to analyze Client Surveys to identify areas for improvement and development of action plans

* The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

BASIC QUALIFICATIONS FOR CONSIDERATION:

* Bachelor's degree; or 5+ years similar work experience with emphasis on banking/financial technology or the financial industry.

* Five or more years' experience in the banking (or related) industry and customer service

* Ability to travel - 25%

PREFERRED QUALIFICATIONS FOR CONSIDERATION:

* Project Management experience

* Knowledge with Fiserv systems, Premier Product preferred

* Conflict Management skills

* Ability to identify needs, formulate a plan, and execute plan through resolution

* Top-tier individual who can lead complex accounts (interaction with specialized areas involving a large number of client contacts, oversight of the implementation and support of sophisticated solution sets, dynamic relationships, communication around technical and vast infrastructure, use of project governance, etc.)

* Ability to look after high stress situations

FISERV IS AN EQUAL OPPORTUNITY EMPLOYER/DISABILITY/VET