Collections Analyst

Volkswagen Group of America Libertyville, IL
Job Summary

The position is responsible for control, through effective collection techniques, of delinquent lease and retail accounts while providing quality customer service. Please note the scheduled shift for this position is 10:00am-7:00pm at this time.

Job Responsibilities

* Contact customers through use of an auto dialer to determine the reason for delinquency, verify all information, evaluate the customer's willingness and ability to pay, resolve the account to current status or institute measures to conclude the account satisfactorily.

* Effectively handle inbound calls by negotiating corrective action on delinquent accounts to ensure most profitable resolution while maintaining acceptable handle times.

* Locate through effective skip tracing techniques customers and collateral to minimize potential loss situations while taking part in Roll (50-60 days past due) campaigns.

* Make timely recommendations of corrective action to be taken to resolve delinquency.

* Maintain follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered.

* Process, follow up, and resolve inbound collection and customer service telephone inquiries.

* Initiate, mail, and follow up for necessary processing of all customer correspondence.

* Approve Extensions, Deferments and Due Date Changes within authorized limits to promote customer performance of contractual obligations.

* Evaluate and execute collection follow up as further action is needed.

* Investigate and resolve customer inquires and complaints to mutual satisfaction of company and customer.

* Resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income.

Required Education

High School Degree

Required Skills

* Knowledge of basic legal compliance issues pertaining to collections, bankruptcy and credit reporting

Desired Education

Bachelor's Degree

Desired Experience

2 years credit or collections experience

3 years automotive finance experience

Work Flexibility

The scheduled shift for this position is 10:00am-7:00pm at this time.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre- employment substance abuse testing.

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