Benefits Verification Representative
Benefits Verification Representative:
Buffalo Grove Location
Pay: $15 per hour
Must be flexible to whatever shift they are assigned during training. Could be 8:30-5, 9:30-6, or 10:30-7. Training for the first couple of weeks is 8:30-5. Only work Mon-Fri. Must be available for all shifts.
Job description: Medix has a client that is adding staff to handle the benefits verification for a drug therapy that that have seen a rise in volume with. The Benefits Specialist will be working in an office environment acting as a liaison between patients, doctors and insurance companies to investigate benefit coverage of Synagis. They will seek verification of insurance coverage by using a variety of decision-making tools as well as using communication skills to speak with payers, patients and physicians. They will be judged on both productivity and activity (quality and quantity of work done). This is more than just a customer service role and they would prefer we refrain from explaining this is a customer service role.
What are we looking for: Customer service skills is an absolute must. Healthcare experience would be a plus, but not required. Someone who has held a healthcare administrative, patient access role, and/or patient account role typically have excelled in this role. In the past we would target entry level talent with a public health, health administration, community health, etc type of backgrounds
Call Center and Customer Service Experience