General Manager - Home2 Aberdeen

Cherry Cove Aberdeen, MD
Seeking energetic, seasoned Hotel General Manager with Hilton and or Marriott experience.

Full-time salaried exempt position.

Position is Benefit and Bonus Eligible.

Must be able to pass a background and drug screening.

Job Summary: The hotel General Manager reports directly to the VP of Hotel Operations. The General Manager is responsible for the overall operation of the hotel, providing leadership, functional oversight, and supervision of all hotel personnel, ensuring that the processes and tools they employ comply with franchise and company standards ensuring superior guest service and product quality.

Essential Functions:

Human Resource Management: Provides integrative oversight of human resources processes and functions for hotel staff including:

* Recruitment, selection, orientation, training, performance planning and evaluation, along with administration of pay and reward programs.

* Direct supervision of the Assistant General Manager, Director of Sales, Executive Housekeeper, Chief Maintenance Engineer, and various hotel staff, providing functional advice, leadership, and structure.

* Emphasis on creating and sustaining a diverse workforce.

* Emphasis on creating a workplace environment which promotes equal opportunities and prohibits discriminatory practices.

Guest Services: Establishes and sustains a culture that strives to meet or exceed customer expectations. Specifically:

* Ensures all direct report associates and staff (including new hires) are trained on all components/features of brand and company service standards.

* Works with VP of Hotel Operations and peer General Managers to develop value-added customer service programs, in accordance with brand and company standards.

* Partners with VP of Hotel Operations and peer General Managers to develop performance measures and reward incentives that reinforce the brand and company commitment to customer service.

* Communicates to guests about hospitality promotions, local attractions, and points of interest.

Profit Management: Proactively partners with the VP of Hotel Operations, Senior VP of Accounting, Revenue Manager to formulate and execute a financial budget that meets or exceeds the budgeted profit margin for their respective property. Specifically:

* Analyzes hospitality demand segments and translates into revenue generating strategies.

* Accurately forecasts revenue and expenses.

* Efficiently prepares hotel annual budgets.

* Translates business and sales plans into action and manages those actions towards achieving revenue and cost goals.

* Anticipates revenue/cost problems and manages the timing of discretionary expenditures to stabilize cash flow.

* Analyzes financial and operating information on on-going basis and adjusts to budgeted projections.

* Deploys special plans and stay controls to maximize revenue during low occupancy periods.

* Ensures associates are trained in financial control procedures for cash, vouchers, inventories, and receivables, and that these procedures are regularly followed.

Safety & Security Management: Creates and reinforces a workspace culture that emphasizes safety and security, specifically:

* Current knowledge of local health and safety codes and regulations that apply to our hospitality personnel and properties.

* Participate in the development of processes and training that enable recognition, reporting, and correction of potential safety and security hazards.

* Responsible for the safety and health of all hotel employees and guests. Trains new employees on Cherry Cove Safety procedures and coordinates monthly Safety Refresher training.

Required Knowledge, Skills, and Abilities:

* Strong leadership abilities

* Ability to multi-task and be organized

* Good time management skills

* Ability to exercise good judgment

* Ability to read, write, and understand information effectively

Education and Experience:

* Bachelors degree in Hospitality or related field preferred or 3+ years of hotel management experience

* Brand General Manager certification preferred

Physical and Environmental Conditions:

* Ability to lift 20lbs

* Must be able to stand and walk for long periods of time, and be able to bend at the waist and stretch above the head

* This position works with computers on a daily basis.

Due to the nature of the position, you will have an office, but can expect to walk around the hotel many hours of the work day. Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting or training rooms, and residences. Use of safe work place practices is expected.

This document only provides a general description of the position. It is neither intended nor represented as providing a fixed and/or complete list of its duties, skills, efforts, responsibilities or working conditions. Management has the right at any time to change these duties or description herein.

The Cherry Cove Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Pursuant to the Americans with Disabilities Act (ADA), the Amendments Act of 2008 (ADAAA), Titles I and II of the ADA of 1990, and Sections 503 and 504 of the Rehabilitation Act of 1973, The Cherry Cove Group will not discriminate against any employee or applicant for employment because of a physical or mental impairment with regard to any position or program for which that person is qualified.

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