Deskside Support Analyst

KBR COMPANY INFORMATION

When you become part of the KBR team, your opportunities are endless. As a leading global engineering, construction, and services company, we support the hydrocarbon and government services markets on six continents. Serving our customers through diverse business units, we offer challenging assignments on some of the world's largest and most complex projects where our customers have come to value us, because they know We Deliver.

With operations in 40 countries, KBR has more than 34,000 people delivering services to customers in over 80 countries. Together they represent an unmatched reservoir of talent and experience in a wide range of markets.

Join us and you'll be part of a dynamic, elite team of professionals who understand what it takes to get a job done and has the experience, knowledge and determination to succeed.

Position Title: Deskside Support Analyst

Position Description/Job Responsibilities

Under general direction, solves complex problems requiring detailed knowledge of industry best practices within a Microsoft Windows 7 and 10 desktop computing environment. Works to ensure break/fix and request tickets for PC's and printers are responded to and addressed within established service level objectives, escalating as necessary.

Provides ongoing technical support to other offices and project sites both remotely and in person (when travel is required). Supplies hands-on support as directed by the network, voice and server teams when local participation is necessary. Participates in establishing and decommissioning offices and project sites as required by the IT Site Services Team. Maintains an accurate inventory of both deployed assets and warehouse equipment.

Uses experience and problem solving skills to develop and improve processes and provides reports as required. May provide guidance to less experienced team members.

Functional job responsibilities will include but are not limited to:

* Deep understanding of Windows 7, Windows 10 and Microsoft Office with demonstrated troubleshooting capabilities

* Proven desktop, laptop and workstation hardware trouble shooting skills

* General knowledge to perform high level network trouble shooting analysis, Cisco knowledge preferred

* Working knowledge of Dell server hardware

* Familiarity with IPT voice technologies

* Working knowledge of Microsoft server technologies

* Data migration experience between PC's

* Ability to successfully troubleshoot printing issues

Requirements/Qualifications

Skills required for this job are typically acquired through the completion of an undergraduate degree and 3 years of experience. Additional years of experience will be accepted in lieu of a degree.

* Motivated to perform the work as required each day with a desire to improve

* The ability to work independently within established guidelines

* Ability to communicate effectively with a wide variety of users

* Flexibility to support the business across multiple locations

* The candidate must be dependable, well organized and accountable

* Demonstrated communication skills, both written and verbal

* Participate as part of a larger team

BENEFITS

KBR offers a selection of competitive lifestyle benefits which could include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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