Server - Hoss's

Hoss's Steak and Sea House Lewistown, PA
Status: Non‑Exempt Hourly

Supervisor: Dining Room Supervisor (Direct Supervisor) or Shift Manager

Job Classification: Food Service

At Hoss's; our servers ensure that every guest receives the highest level of Service; service that is accurate, special, attentive and prompt.


* Provides service with the guest as the # 1 priority.

* Achieves guest satisfaction through interaction and coordination with all departments, levels and functions within the store. Support all fellow crew member's efforts and treats each other with the mutual respect necessary to promote a pleasant and efficient working environment.

* Maintains a clean and professional appearance that reflects the Hoss's brand and culture.

* Complies with all Hoss quality, service, operational, safety and sanitation standards.

* Ensures accuracy by the giving the guest exactly what they want.

* Provides each guest with a genuine, pleasant and meaningful interaction, tailored to each individual guest's needs, that is both appropriate and professional.

* Seeks out and deliver all service opportunities throughout the dining experience to exceed guest expectations. Customize service based on guest's needs, being attentive and not intrusive.

* Manages both timing and tasks throughout the dining experience to create the optimum service rhythm.

* Proactively customizes dining experience to exceed guest expectations. Resolve guest complaints at the table effectively by actively listening, reading body language and responding urgently to concerned guests. In appropriate cases, knows when to get management involved.

Tasks and Responsibilities

* Serves food and beverages to Guests.

* Seats Guests.

* Cleans and stocks server station.

* Cleans and resets tables.

* Maintaining proper sanitation control of products.

* Knowing menu and products.

* Assist in any area as needed.

* Complies with Hoss's safety and sanitation standards.

* Performing other duties as assigned or directed.

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