Refrigeration Service Support Technician
The basic function of the service support technician is to support the refrigeration service department by doing routine maintenance and non-emergency repairs.
Expectations of Employee
- Seeks guidance and direction in the performance of responsibilities from sources inside and outside the company, especially in areas where expertise is limited.
- Demonstrates good judgment and reasoning when investigating and solving problems.
- Respects the confidentiality of company, customer, and personnel information.
- Works productively, efficiently, and cooperatively with the co-workers, supervisor, and all in the company in positions of authority.
- Establishes and maintains a positive attitude toward the company and customers.
- Demonstrates ability to tactfully handle difficult situations.
- Exhibits the highest level of integrity, honesty, and professionalism in all interactions with customers, contractors, suppliers, and all others inside and outside the Company.
- Consistently demonstrates ability to effectively prioritize urgencies, tasks, duties, and projects.
- Consistently completes work on time.
- Performs all duties in an independent manner with minimal direction and supervision within the guidelines of company policies and procedures.
- Assists in setting the standards for attendance and reliability as a model to all employees of the company.
- Assists in setting the standard for work ethic in the Company.
- Maintains a well-groomed, professional appearance and demeanor at all times as appropriate for the position and situation.
- Maintains a work area in a neat and orderly manner.
- Assumes responsibility for staying aware of changes in company policies and procedures.
- Performs other duties that may be required.
Essential Duties and Responsibilities
- Complete supermarket condenser cleaning.
- In supermarkets, install case trim and repair doors, and replace door heaters.
- Replace door gaskets and Arm-A-Flex and repair drain lines.
- Responsible for general building repairs.
- Responsible for minor case and walk in repairs
- Assist the refrigeration service technician in two-person jobs.
Education, Experience and Licensure
- High school diploma or GED.
- EPA I & II certification is required; the Universal certification is preferred.
Skills, Knowledge, and Abilities
- Ability to safely operate specific equipment and tools including, but not limited to, vacuum pump, refrigerant recovery units, hand power tools, power lifts, lifting riggings, pressure and electrical regulating and testing devices.
- Must exhibit an exceptional level of customer service skills and abilities in all interactions with customers.
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to safely operate machinery, all power tools, and power equipment.
- Very good understanding of mechanical physics such as force, leverage, torque, shear strength, etc.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information to and respond to questions one-on-one and with groups from customers, supervisors, and other employees of the company, and the public.
Americans with Disability Specifications
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General good health and conditioning. Must have sufficient stamina to endure long hours at various tasks and be able to handle high stress situations. Body positions: sitting and standing. Ability to move about unrestricted in shop and field situations. While performing the duties of this job, the employee is required to sit, stand, twist, turn, kneel, bend, walk, reach, grab and manipulate tools, fittings, and parts with hands and arms; climb and balance (including but not limited to ladders); and lift to and more than 100 pounds (including but not limited to tools, parts, equipment, and ladders). The employee must have normal or correctable to normal senses of speech, vision (including close, distance, color – as needed for identifying color codes of wiring diagrams and refrigerants, peripheral, and depth) and hearing. The employee must be able to smell, touch, and use hands and fingers.
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Works most of the time outdoors or in non-environmentally controlled settings, including wet, humid conditions, extreme cold, and extreme heat, all of which are non-weather related. Outdoor conditions can range from hot roofs of 120 degrees F in the summertime to extremely cold conditions in the wintertime (-10 degrees F). Non-controlled conditions include walk-in coolers and freezers (40 degrees F to -20 degrees F) year-round. Two thirds of the time, work conditions will also include working near moving mechanical parts; risk of electrical shock; and vibration. Work conditions will also occasionally entail: work in high, precarious places; exposure to toxic or caustic chemicals; exposure to fumes or airborne particles; and working with flammables. Normal working hours for this position are from 8AM to 4:30PM, although some overtime hours on nights, weekends, and holidays are required. This position is required to wear a company uniform, company ID badge, and approved work shoes always. Job requires travel using a company vehicle, public, or private transportation on company business. The noise level typical for this position is loud.