Pharmacy Representative - Specialty

CVS Health Retail Lenexa, KS
Position Summary

As a Pharmacy Service Representative (PSR) with CVS Health, you will enjoy helping people on their path to better health, by providing superior customer service to patient receiving life sustaining specialty drug therapy. We are more than customer service phone lines; we are lifelines to our patients!

In this role, you will have the opportunity to assist our specialty patients by providing inbound telephone support in a fast paced work environment. PSR's coordinate and process new and refill medication orders, verify insurance eligibility, prior authorization and other reimbursements requirements. As a part of our culture, we are seeking individuals who have an innovative spirit, a diverse work experience, and an ability to multi-task. This role is an important first-line contact with our customers, setting the tone for how our company and services are experienced. Superb communication skills are needed to effectively interact with our patients, insurance companies and internal partners.

The scheduled hours of this position range from 7:30am-7:30pm Monday through Friday. Business needs require a schedule with at least two closing shifts (11:00am-7:30pm) per week. The ideal candidate is flexible with the schedule and willing to adapt to any changes.

Join our team of professionals to provide high impact customer service exhibiting courteous telephone etiquet te, patience, professionalism and empathetic services to our clients while providing participants with the right information at the right time.

Position Summary

As a Pharmacy Service Representative (PSR) with CVS Health, you will enjoy helping people on their path to better health, by providing superior customer service to patient receiving life sustaining specialty drug therapy. We are more than customer service phone lines; we are lifelines to our patients!

In this role, you will have the opportunity to assist our specialty patients by providing inbound telephone support in a fast paced work environment. PSR's coordinate and process new and refill medication orders, verify insurance eligibility, prior authorization and other reimbursements requirements. As a part of our culture, we are seeking individuals who have an innovative spirit, a diverse work experience, and an ability to multi-task. This role is an important first-line contact with our customers, setting the tone for how our company and services are experienced. Superb communication skills are needed to effectively interact with our patients, insurance companies and internal partners.

The scheduled hours of this position range from 7:30am-7:30pm Monday through Friday. Business needs require a schedule with at least two closing shifts (11:00am-7:30pm) per week. The ideal candidate is flexible with the schedule and willing to adapt to any changes.

Join our team of professionals to provide high impact customer service exhibiting courteous telephone etiquet te, patience, professionalism and empathetic services to our clients while providing participants with the right information at the right time.

Preferred Qualifications

Professional work experience involving high volume phones, including de-escalation customer service skills. Insurance and/or medical terminology and Plan Benefit (PBM) knowledge. Pharmacy, co-pay assistance, and/or prior authorization knowledge helpful. Pharmacy/medical technician experience with customer phone interaction a plus!

Required Qualifications

Minimum 1+ year experience in a customer service role including inbound/outbound phone responsibilities. Qualified candidates must possess a solid work ethic. Demonstrable responsiveness and reliability as attendance is an essential function of the position. Excellent interpersonal and oral communication skills. Good customer service skills exhibiting a courteous telephone etiquette, patience and professionalism. Successful candidates also possess pharmacy, medical, pharmacy benefit management, home health, or caregiver job knowledge including insurance and/or medical terminology knowledge. Strong computer navigation skills; PC proficiency in Windows-based application, internet skills, navigation, and troubleshooting ability. Verifiable High School diploma or equivalent is required.