Dispatcher II - Lenexa, KS - req8412

Quest Diagnostics Incorporated Lenexa, KS
Dispatcher II - Lenexa, KS - req8412

Schedule: Mon Wed Thurs Fri Sat. 230-11pm


Dispatcher responsibilities include answering client pick-up request calls, planning and scheduling pick-ups, communicating with field operations and responding to customer inquiries/complaints. Assigns pick-ups to appropriate internal or external resources to ensure timely delivery to lab.


* Answer client pick-up request calls and enter into dispatch system

* Determine if pick-up can be performed as requested by the client based upon multiple factors

* Assign pickup and delivery destinations to courier

* Actively Listens to client concerns, conducts preliminary Research and forwards client to appropriate party or escalates issue to a Group Lead or Supervisor.

* May include other tasks as assigned


* Ability to handle a high volume of telephone calls and work in a fast paced environment

* Ability to learn Dispatch Application and accurately enter pick up requests

* Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)

* Excellent verbal and written communication skills

* Well organized, utilizes job aides, maps etc. and can locate information readily

* Must be able to prioritize and handle multiple functions and service Multiple Regions simultaneously

* Ability to interface with other departments within the facility and company

* Ability to maintain confidentiality concerning information and data received

* Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. All duties and requirements are essential job functions.]

Preferred Education:

* Associates Degree

Work Experience:

* 1 to 3 years Customer Service or Logistics Experience

* General knowledge of logistics operations desired

* Knowledge of Quest Diagnostics logistics' policies and procedures desired

Job Competencies:

* Functional/Technical Skills;

* Integrity and Trust;

* Active Listening;

* Negotiating Skills;

* Problem Solving;

* Drive for Results;

* Composure;

* Creativity;

* Priority Setting

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an

Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.