Admissions Representative

Grantham University Lenexa, KS
At Grantham, changing lives isn't just what we do, it's who we are. We are Life Changers! Since 1951, Grantham University has worked proudly with the Armed Forces of the United States of America, veterans, active guard, and their families, as well as public agency staff and working adults from around the world. Grantham University is 100% online with administrative offices located in Lenexa, Kansas. The University offers 38 associate, baccalaureate and master degree programs which position its graduates for success in their chosen career paths. Use your education to help people change their lives! We offer a flexible benefits package, an acknowledged corporate wellness program, the opportunity to volunteer in the community, as well as an engaging, committed work force. Look no farther than Grantham University to expand your career and serve those who serve.

POSITION DESCRIPTION:

Admissions Representatives are responsible for securing new student enrollments by speaking to prospective students who are interested in continuing their education. This is a high contact, phone-based, consultative position.

KEY JOB RESPONSIBILITIES:

* Make outbound and take inbound calls from individuals interested in enrolling at Grantham University

* Meet and exceed pre-established enrollment objectives

* Provide information to students about educational opportunities, admission, transfer of credit, degree programs, financial assistance, and university policies and requirements

* Successfully complete training phases, i.e. assignments, quizzes, tests, role plays, and other exercises as assigned

* Retain knowledge of Grantham University products, systems and processes

* Maintain communication with prospective students through all stages of the recruitment and admission process

* Utilize relationship development and communication skills to build and manage a strong prospective student pipeline

* Successfully implement provided script into conversations with prospective students

* Meet all measures of compliance standards

* Meet attendance requirements on a consistent basis

* Other duties as assigned

EDUCATION/ WORK EXPERIENCE REQUIREMENTS AND DESIRED SKILLS:

* Associates or Bachelor degree highly preferred

* Customer service and/or sales experience preferred

* Able to interpret, adapt and apply guidelines and procedures

* Able to handle rejection effectively and with tact

* Able to work effectively with diverse populations required

* Display success in a performance-driven environment which utilizes metrics and measurements preferred

* Desire to work in a progressive but competitive environment required

* Advanced understanding of consultative selling, uncovering buying decisions and understanding customer needs preferred

* Able to learn and leverage a variety of software applications required

* Working knowledge of Microsoft Office Suite, including Excel and Word, and Internet required

* Able to effectively communicate orally (in person and by telephone) and in writing required

* Able to multi-task, yet maintain close attention to detail and timeliness of work production, required

Grantham will seek to reasonably accommodate qualified individuals with a disability. Such reasonable accommodation may take the form of making existing facilities readily accessible to or usable by individuals with a disability, restructuring jobs, modifying schedules, acquiring or modifying equipment, adjusting training materials, adjusting employment policies, and the like.

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