Director of Admissions
 Lehi, UT
Ensures that the Admissions team meets pre-set goals and performance standards. Monitors employee staffing levels, lead flow, planning and implementing local area marketing initiatives.
  • Ensures that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis

  • Conducts annual and semi-annual performance reviews of each employee reporting to Admissions

  • Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience

  • Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance  

  • Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk

  • Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation

  • Monitor and respond appropriately to public reviews and mystery shops.

  • Track, monitor and report on progress toward start goals

  • Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles

  • Works with the campus management team to ensure adequate resources to meet admissions goals

  • Reviews daily and weekly performance with admissions standards. Submits reports, forecasts and other documents as required accurately and on time

  • Work closely with Financial Aid department to hold STITCH/GAP meetings in order to maintain excellent customer service and interview to start performance

  • Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus

  • Plans and conducts campus-based events like open houses, orientations etc.

  • Conduct daily standups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices

  • Correspond with prospective students, applicants, and others seeking information on admissions standards

  • Provides input for budgets, training meetings, campus facilities, etc.

  • Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday

  • Completes other projects and duties as assigned

  • Must have high integrity, solid business acumen including numerical and analytical ability

  • Must be reliable and presentable as a leader on the campus in a department with student-facing duties

  • Provides guidance throughout the admissions process

  • Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates

  • Familiarity with CRM, CampusVue and Proficient in MS Office

  • Superior verbal and written communications skills

  • Fast paced, dynamic and collaborative team environment