Registration Representative (FT), General Ambulatory Services - Day

Dartmouth-Hitchcock Concord Lebanon, NH
40 hour/week

Monday - Friday 8 AM - 5 PM

Lebanon, NH

Performs tasks associated with registering a patient including demographic and insurance updates, discussing and collecting patient balances, and directing patients.

Responsibilities: A listing of the key responsibilities

* Performs a variety of customer service functions, including greeting patients, providing directions, and answering phone calls.

* Obtains and documents demographic and insurance information, obtaining any necessary signatures.

* Registers patients into the computer system, conducts verifications, and collects co-payments, residuals and/or prior balances.

* Educates and discusses invoice details with patients.

* Identifies accounts which need to be rebilled to insurance.

* Reconciles cash drawer to receipts daily for payments received via cash, check, and credit card.

* Creates reports and work lists including TES edits, hold bills, referring physician, and guarantor report.

* Copies, collates, distributes, and mails reports.

* Maintains adequate stock of supplies, brochures, and forms.

* Verifies insurance information using approved government, managed care, and commercial databases.

* Schedules appointments for outside lab orders and internal clinical orders.

* Communicates with internal departments to request lab appointments or orders when they are missing.

* Performs other duties as required or assigned.

Minimum Qualifications:

* High school graduate with 2 years of experience or the equivalent required.

* Previous experience in a healthcare environment preferred.

* Excellent communication and interpersonal skills required.

* Familiarity with computers is required.