Communication Specialist (FT) - DHART

Dartmouth-Hitchcock Concord Lebanon, NH
Under the direction of the DHART Director and DHART Communications Coordinator, serve in a critical function role as part of the DHART team. Function independently to receive and disseminate medical and transport information in order to provide emergency and general communication functions to activate and coordinate patient transports accomplished by DHART. Act as an agent for Metro Aviation Operational Control Center (OCC) for activation, flight locating aircraft and coordination of the DHART Post Accident/Incident Plan (PAIP). Be a resource for DHMC, referring hospitals, state and local EOC, 911 PSAP, Fire, EMS and Police agencies of the region including the North East Air Alliance (NEAA). Use, maintain, and trouble shoot sophisticated telecommunications software, including paging, radio and satellite systems, computer aided dispatch software, mapping software, automatic vehicle locating systems (AVL) software, weather reporting systems software, DHMC clinical software(s). Work with the Communications Coordinator to ensure that the operations and maintenance of the associated equipment and facility will run efficiently on a 24/7 basis. Coordinate with Office of Care Management (OCM) to coordinate appropriate level of service needed for patient transports discharged from MHMH.

Minimum Qualifications:

High school graduate with prior EMS experience or medical background preferred. Previous aviation, communication, and/or hospital experience preferred. Prior dispatch or emergency medical dispatching (EMD) experience preferred. International Association of Medical Transport Communications Specialist (IAMTCS) CFC required within two years of hire.Previous aviation, communication and hospital experience preferred. Previous computer skills required. Must possess good customer service skills and act as an effective team player. Be able to function independently and the ability to remain calm and function under pressure. Satisfactory completion of the DHART/Metro Communications Training Program required. Must have the ability to pay diligent attention to detail, provide precise documentation and the ability to multi-task while rapidly trouble-shooting in demanding situations. Must have the visual ability to chart aviation air activities and must be able to remain physically inactive for extended periods of time.