Special Events Representative (ARIA)
MGM Resorts
 Las Vegas, NV


Las Vegas, Nevada

Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

The Special Events Representative is an on-call support position for Special Events. The primary responsibility of the position is to assist with various event details for the department. Representatives are generally called-in to assist in preparation immediately before an event, guest services during an event and post event clean-up. Special Events Representatives may also be called-in for general office support. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

  • Assist with various event tasks and functions that include: Gift assembly, welcome/credential assembly, event set-up, event registration, gift and ticket distribution, greeting of guests, ticket collection, ushering, placement of décor/linens, delivery/pick-up of items, event clean-up.
  • Assistance with general office functions: Answering phones, taking messages, filing, making pick-ups and deliveries.
  • Serve as public relations representative for the property. Exhibit a professional demeanor and willingness to assist VIP's whenever requested.
  • Enforce the privacy of VIP's and limit requests for information about such guests in accordance with hotel policies. Ensure confidentiality of all casino information.
  • Assist casino hosts and executives with event requests and needs.
  • Respond to guest inquiries and provide information for all casino events and promotions. Also provide general information and directions about casino, hotel, and local metropolitan area.
  • Comply with department policies, procedures, and standards.
  • Notify Supervisor, and/or Security of all unusual events, circumstances, missing items, or alleged thefts.
  • Respond to emergency situations as necessary.
  • Perform all other job related duties as requested.


  • Adheres to appropriate gaming regulations, policies, and procedures.
  • A highly motivated and energetic personality.
  • Has ability to take initiative and exhibit flexibility.
  • Excellent customer service skills.
  • Have interpersonal skills to deal effectively with all business contacts.
  • Professional appearance and demeanor.
  • Work varied shifts, including weekends and holidays.
  • Able to effectively communicate in English, in both written and oral forms.


  • High school diploma or equivalent.
  • Previous experience working in a similar resort setting.