Spa and Salon Manager (Park MGM)

MGM Resorts Las Vegas, NV
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Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

The Spa & Salon Manager is responsible for managing daily operations and staff for the Spa & Beauty Salon. This includes team member hiring, firing, training, coaching, offering recommendations, promoting and/or any changes to an employee's status.

All duties are performed in accordance with department and property policies, practices and procedures.

* Assume full responsibility for all departments in the absence of the Director

* Manage and monitor operational budget and Profit & Loss review

* Operate smooth, efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control.

* Manage Spa/Salon/Fitness Center staff to ensure they adhere to, and enforce, company policies while being alert to their duties and responsibilities

* Create and adjust staff schedules and floor operation

* Keep the Director informed on all pertinent information related to the department and reports irregularities and problems as they occur along with recommendations for solutions

* Maintain all departmental assets including equipment repairs and maintenance and ensures all departmental areas (FOH and BOH) are maintained, clean, and organized

* Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security as needed

* Notify Director/or Security of all unusual events, circumstances, missing items, or alleged thefts

* Responsible for maintaining accuracy in system scheduling and timing of services

* Manage a smooth, efficient, cost effective operation to include labor management, supervision of all aspects of services and inventory control

* Assist Director with projects, promotional events and future trainings

* Responsible for managing sub-outlets in internal departments (i.e. massage therapists, reception)

* Ensure all established standards of professionalism and protocol are being practiced by all staff

* Ensure phones are monitored and appointments are booked appropriately, including explanation of treatments

* Manage the ordering of products for back bar and amenities

* Stay current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques

* Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible and monitors compliance of full time equivalents (FTEs) per department policy

* Monitor, facilitate and maintain consistent safety programs, training, and documentation to ensure the overall safety of guests and employees in the Spa/Salon and Fitness Center area at all times

* Display knowledge of Spa/Salon and Fitness Center facilities such as square footage, hours of operation, location of facilities, number of service treatment rooms, services and amenities

* Be knowledgeable of Department and Hotel goals and Hotel information to answer guest inquiries

* Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operations

* Participate in the property's sustainability initiative through energy conservation and the use of recycling programs and materials

* Assist in hospitality group bookings, meetings and events

* Proactively seek to provide refined luxury service to comply with Forbes standards (when applicable) ensuring guest satisfaction

* Promote and develop team-oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service

* Assist guests with all questions, products, retail sales, and billing

* Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

* Give tours as requested

* Ensure adherence to guest services standards within established departmental policies and procedures

* Assist with office administration work

* Evaluate and correct or modify systems and structures that create problems or impede commitment to excellence in service

* Provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company's Standards and brand attributes

* Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards.

* Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment

* Coordinate and conduct performance appraisals of staff in accordance with property and company guidelines and procedures

* Instruct new hires and employees on expectations and responsibilities for each role

* Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment

* Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.

* Ensuring quality hiring, training, and succession planning processes that encompass the Company's diversity commitment

* Adhere to the Company's status quo third party representation philosophy

* Instruct new hires and employees on expectations and responsibilities for each role

* Fosters a management team that possesses and delivers on key strategies of guest service, employee relations, team cooperation, financial responsibility and asset management

* Ensures all accounting, payroll and employee relations matters are handled in compliance with Company policy

* Establishes and maintains a culture of integrity, teamwork, and respect to ensure the long-term continued growth and profitability of the department

* Other related job duties as necessary


* At least five years of guest service experience

* Bachelor's degree or equivalent work experience

* At least five years related experience


* Working knowledge of Zenoti, Kronos, Workday, Opera, Hotsos

* Bachelor's degree in related field

* Experience working in a similar resort setting

* Forbes Hospitality standards and training knowledge

* At least three years of Spa/Salon Operations experience

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