Security/Host (PT)
Mob Museum
 Las Vegas, NV

Position Overview:

Staff members in the Security/Host position play a critical role in the Museum's delivery of a world-class guest experience by presenting a thematically appropriate security presence. Security/Hosts engage and interact with Museum guests to elevate the overall experience and accentuate the history of Prohibition. Security/Hosts ensure that guest enjoyment of the Underground exhibition is not compromised through unsafe conditions, unruly guests, or other hazards. Security/Hosts report to the Museum's Director of Food & Beverage.

Major Tasks and Responsibilities:

  • Engages and interacts with speakeasy guests in accordance with venue guidelines and procedures, including checking of IDs, dealing with inebriated guests, controlling access to Speakeasy, coordinating departures, etc.
  • Protects Museum and its guest from hazards occurring in and around the Speakeasy and Distillery exhibit spaces.
  • Establishes a visible security presence to dissuade any potentially destructive or inappropriate behavior.
  • Investigates and writes reports on accidents, incidents, suspicious activities, safety and fire hazards and other security related situations.
  • Provides any needed assistance to guests, employees and visitors in accordance with established security procedures.
  • Serves in concert with Museum's contract security personnel to identify and remediate security concerns and coordinating response to all security and first aid situations, including guest ejections as necessary.
  • Play a key role in emergency situations such as administration of first aid, facility evacuations, and the like.
  • Other duties as assigned.

Experience / Qualifications / Requirements:

  • Minimum of 1 year of experience providing security in a public venue, preferably in a setting where alcohol is served.
  • Ability to communicate in a friendly and courteous manner.
  • Ability to rely on communication skills rather than physical force, to interact with aggressive, intoxicated, or obnoxious guests.
  • Demonstrated judgement and decision making in crisis situations.
  • Ability to observe both internal and external Museum conditions, and exercise the judgment to head-off situations before they escalate.
  • Physical capability to ensure the safety of guests by removing problem guests, breaking-up physical altercations, lead building evacuations, and the like.
  • Physical capability to stand for prolonged periods, traverse quickly through Museum spaces, climb steps, work in various environmental conditions (including outside), etc.
  • Flexibility to work a varied schedule including nights, weekends, and holidays.
  • A demonstrated personable and presentable demeanor which commands respect and attention.
  • Passion for creating a world-class museum that is unrivaled in content and recognized for a truly outstanding guest experience.
  • Enthusiasm for working in an organization where change is frequent, structure is evolving, and flexibility, teamwork, and good humor are absolute necessities.

Education:

  • High School Diploma or GED