Lobby Ambassador (Bellagio)

MGM Resorts Las Vegas, NV
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Become one of the stars behind the show and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race. It is the primary responsibility of the Lobby Ambassador welcome and initiates the overall first impression of our guest's arrival experience. This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

* Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk.

* Provides engaging, entertaining, and inspiring guest service; meeting or exceeding MGM Resorts and property standards.

* Proactively greets guests within the lobby environment, identifying needs and fulfilling appropriately.

* Monitors traffic flow and guest queues within lobby; directing guests as appropriate to minimize wait times.

* Manages queuing system and procedures in accordance with property policies.

* Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols.

* Enthusiastically promotes features and benefits of M life and MGM Resorts venues and outlets.

* Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.

* Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.

* Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.

* Exceeds standards for personal appearance and grooming at all times.

* Facilitates lobby safety, cleanliness, and security.

* Perform key front desk agent and administrative functions as directed.

* Engage, entertain and inspire all who visit Bellagio by making a focused commitment to our ensure our guests receive at our Five Diamond Resort .

* Perform other job related duties as requested.

Required:

* At least 2 years of guest service experience.

* Excellent customer service skills.

* Have interpersonal skills to deal effectively with all business contacts.

* Professional appearance and demeanor.

* High Work varied shifts, including weekends and holidays.

* School diploma or equivalent.

* Able to effectively communicate in English, in both written and oral forms.

Preferred:

* Working knowledge of Opera Property Management System.

* Bilingual.

* Previous experience working in a similar resort setting.

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