Housekeeping Specialist (MGM Grand)

MGM Resorts Las Vegas, NV
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It is the primary responsibility of the Housekeeping Specialist to provide excellent customer service and create a safe and friendly environment for employees and guests by deep cleaning the guest rooms and hallways. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

* Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities.

* Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties.

* Meet the demands of a fast-paced environment by using good judgment and the ability to multitask.

* Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies.

* Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property.

* Properly clean carpet, and upholstery.

* Polish marble and other fine stone furnishings.

* Complete dusting of high/elevated areas with the use of a ladder as necessary.

* Deliver variety of linen, including sheets, pillow cases, and terry items to floors.

* Rearrange furniture inside the guest rooms per guest request.

* Work with Millicare/Carpet cleaning machine, extraction, and furniture cleaning machine (CFR) to remove stains from chairs, couches, etc.

* Clean up bio hazard areas.

* Report torn carpet, wall finishes, and damaged furniture to be repaired.

* Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.

* Work closely with Supervisory and Managerial staff to develop overall skills and growth.

* Perform all other job related duties as requested

Required:

* Ability to take initiative and exhibit flexibility.

* A highly motivated and energetic personality.

* Working knowledge of basic cleaning chemicals and equipment.

* Excellent customer service skills.

* Have interpersonal skills to deal effectively with all business contacts.

* Professional appearance and demeanor.

* Work varied shifts, including weekends and holidays.

* Able to effectively communicate in English, in both written and oral forms.

Preferred:

* High school diploma or equivalent.

* Bilingual.

* Previous experience working in a similar resort setting.

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