Hotel reservations Agent

Boyd Gaming, Inc. Las Vegas, NV
• High school diploma or equivalent required.

* One year experience in a call center required with hotel industry experience preferred.

* Ability to communicate with guests and Boyd Team Members in English.

* Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.

* Must be able to work flexible shifts.

* Able to stand for long periods of time.

* Detail oriented and able to multitask.

* Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.

Job Functions:

* Answer incoming customer calls.

* Cross sell room reservations across multiple properties.

* Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.

* Possess knowledge of rates, room types, room availability, hotel policies and procedures.

* Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.

* Utilize computer systems to run and compile necessary related reports.

* Other duties as assigned by management.