Concierge (Luxor)

MGM Resorts Las Vegas, NV
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* Promotes the property's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and pools.

* Exhibits a professional demeanor and willingness to assist all guests whenever possible.

* Up-sells and cross-sells property amenities to guests company-wide.

* Process all guest requests and respond promptly and discreetly to guest inquiries.

* Provides information for all casino events, promotions, general information and directions regarding casino, hotel and local metropolitan area.

* Coordinates guest itineraries, prior to the guest's arrival, for requests received via phone, fax and email.

* Maintains knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation, to best serve the guest.

* Provides a property orientation in order to familiarize the guest with all services and available facilities.

* Professionally engages and interacts with guests, presenting a friendly, approachable demeanor and a willingness to serve.

* Strictly enforces the privacy and confidentiality of guests and limits requests for information pertaining to guests in accordance with hotel policies.

* Ensures guest's preferences are met and amenities are provided. Coordinates delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.

* Completes the shift checklist on a daily basis as delegated and assigned by the Concierge management.

* Makes recommendations in the best interest of the guest.

* Accurately enters reservations into required computer systems according to policy.

* Performs all other job related duties as requested.

Required:

* At least 2 years of guest service experience.

* Excellent customer service skills.

* Have interpersonal skills to deal effectively with all business contacts.

* Professional appearance and demeanor.

* Work varied shifts, including weekends and holidays.

* High School diploma or equivalent.

* Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and the Internet.

* Able to effectively communicate in English, in both written and oral forms.

Preferred:

* Bachelor's Degree in related field.

* Previous experience in Retail, Food and Beverage, or Customer Service.

* Bilingual.

* Previous experience working in a similar resort setting.

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