Requisition Number: 21-0488
At Hawaiian Airlines, we are about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ohana and be a part of an exciting team of professionals dedicated to serving our kamaina and introducing our islands to the worldPosition OverviewOur Guest Services Agents provide our guests with an authentic Hawaiian hospitality experience working at the ticket counter and at the gate.Our best Guest Service Agents possess exceptional communication skills, thrive in a fast-paced environment and are willing to lend a helping hand. Pay and BenefitsThis position is covered by a collective bargaining agreement. The current pay for this position is $13.43 per hour. This position is part-time with flight benefits are offered. Work SchedulesThis position is covered by a collective bargaining agreement. Work schedules are awarded based on seniority. New hires are awarded their initial shift based on operational need and must be able to accept any shift (early morning, afternoon and evening shifts). Work schedules are set, however may change throughout the year should flight schedules change. Shifts may be extended before or after the scheduled end time based on operational need.Minimum RequirementsLegally authorized to work in the United States Minimum age 18 years old Possess a high school diploma or equivalent equivalent Valid drivers license issued in the United States (drivers permits and provisional drivers licenses not allowed)Ability to lift up to 70 lbs. when checking in guests bags Ability to work any shift awarded Ability to complete pre-employment drug test and if hired, random drug testingAbility to fulfill comprehensive background checks and fingerprinting to satisfy company security requirements and obtain various clearances to work at the airport (SIDA, Customs, USPS as applicable)No visible body art. Visible is considered anything seen while wearing a Hawaiian Airlines standard uniform piece (short-sleeved shirt or blouse), including but not limited to the neck area and above, any visible areas with arms lifted above the head, or any visible areas while in a crouching position. Covering tattoos with makeup, bandages or wearing a long-sleeved shirt under the short-sleeved standard uniform piece is not acceptable.Preferred QualificationsAirline experience Customer service experience in the hospitality industry About Hawaiian AirlinesHawaiian has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys byCond Nast Traveler, Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaii.Now in its 92nd year of continuous service, Hawaiian is Hawaii's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawaii and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is offering an adjusted schedule of daily flights within the Hawaiian Islands, and between Hawaii and the U.S. mainland as well as Japan.The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe.Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com. Follow Hawaiians Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiians LinkedIn page.For media inquiries, please visit Hawaiian Airlines online newsroom.