Office Clerk

Tessada Laredo, TX
Immediate Full-Time Employment Supporting A High Profile Customer

SOCIAL AND TRANSFERRABLE SKILLS REQUIRED:

* Energetic, Reliable and Dependable

* Two (2) Years of Experience in an Office Setting with Substantial Customer Service Interface with the Public within the last Five (5) years

* Sufficient Knowledge of Office Automation Software and be Familiar with the use of On-line Databases

* Strong Interpersonal and Strong Customer Service Skills

* Has and Maintains a Professional Demeanor and Appearance

* Possess a Positive and Courteous Attitude towards All Persons Encountered

* Ability to Attend Job and Database Training, Adhere to Instructions, Learn, Maintain and Document Acquired Information For Use As Needed

* Able and Available to Work Overtime as Needed

* Drug, Alcohol or any other Incapacitating Agents Free

* Able to Positively Pass a Background Investigation

* Minimum Education - High School Graduate or equivalent

* Preference will be given to candidates that have a current or past federal/DHS/OPM background check or clearance.

JOB RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:

* Provide Routine Clerical And Administrative Duties Including Answering Phones, Mail Processing, Scanning, Collating Packets and Filing

* Greet and Check-In Applicants Applying For The Trusted Traveler Program

* Schedule, Reschedule And Conduct Interviews

* Collect And Verify Information

* Complete Worksheets, Track History Data, Brief Members, Collect Fees, Answer Questions/Inquiries from the Public, Assist with Account Creation and Card Activation

* Verify Identity Of Applicant, And Confirm That Applicant Has Required Documents To Complete Transactions

* Determine Customer Needs, Answer General Inquiries And Concerns, And Ensure That The Check-In Process Is Performed in a Timely Manner To Prevent a Back-Up Of Customers Awaiting Assistance

* Maintain Accessible up to Date Written Information On Program Requirements, Enrollment Process and Other Relevant Material to Expeditiously Assist The General Public and Program Members Via Phone or In-Person

* Process Applicants For The Trusted Travelers Program

* Notify The Government Inspection Staff Of Any Information Which Could Adversely Affect a Person's Application For Acceptance Into The Program. This Position Does Not Have The Authority To Make Eligibility Decisions For An Applicant

* Check Applicant-Supplied Information by Accessing Databases

* Perform Other Duties As Assigned

ONLY SERIOUS CANDIDATES SEEKING LONG-TERM EMPLOYMENT SHOULD APPLY

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities

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