Provides front and back office support services for the Health Department clinics in primary care, early detection services (Buena Vida), and disease control services particularly for primary care women's health services; coordinates and prepares for any clinic circumstances that may arise, such as inpatient care assistance, lab, and phlebotomy support; coordinates with multiple agencies, City employee wellness, private physicians, other mid-level providers for patient and allied health services; assists in nursing and allied health care. Assists clinician with patient care and may conduct outreach for therapy compliance and continuity of care.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of front and back office clinic support in primary care (registration, billing, cash handling, medical and nursing assistance, vital signs, lab work, immunizations, and phlebotomy).
- Knowledge of good customer service practices, public relations, and educational background in the medical office field (patient care, medical assistance, patient follow-up, insurances, etc.).
- Ability to maintain good planning and organizational skills.
- Ability to use computer hardware, various software programs and technologies, including word processing and spreadsheet programs.
- Ability to speak before public groups and make presentations.
- Ability to take and follow directions from supervisor.
- Ability to give directions to and gain compliance from assigned staff.
- Ability to maintain a valid Texas Driver License and a good driving record.
- Ability to maintain harmonious and effective working relationships with other employees and respond to general public complaints.
- Ability to project a positive and professional image of the City of Laredo.
- Ability to effectively communicate both orally and in writing in the English language.
- Ability to comply with all City of Laredo's policies and procedures.
- Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of the position.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
Work is performed inside in a office. Work may be exposed to a variety of weather conditions and outdoor elements, such as: excessive heat, humidity, and intermittent noise. Work may be exposed to a variety of environmental conditions, such as: contagious infectious disease, irritating chemicals, dry atmosphere, solvents, and constant noise. Capable of working closely with others or alone, working long or irregular working hours, working shift work and/or weekends, and traveling by car 5% of the time. Ability to operate office equipment; Work requires light carrying and lifting (under 15 pounds up to 24 pounds), straight pulling, pulling hand over hand, simple grasping, dual simultaneous grasping, repeated bending, sitting, standing, pushing, crouching, crawling, twisting, kneeling, stooping, climbing stairs, walking, and reaching above shoulders. Ability to see, write, read, count, identify shade of colors, perceive depth, and hearing is needed to perform the essential functions of this job.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
- Provides medical, allied nursing, and patient front and back office assistance and support (takes vital signs, does charting, may do lab work/phlebotomy, immunizations, and screening services).
- Organizes and maintains record keeping and data collection systems, including: patient registration cards for office files, clinic data and encounter forms, transfer address changes, handle medical referrals, referral communications, and identify and code financial status on patient's records.
- Assists in patient care activities during each appointment, including: weighing and measuring patients, assisting in exam room, preparing charge and request slips, performing lab procedures, and allied nursing care.
- Assists in clean-up activities in the clinic; return supplies, washes equipment, and transports laboratory specimens and supplies.
- Assists in ordering and restocking clinic supplies.
- Assists with medical records.
- Reports pertinent patient observations to nurse.
- Contributes to program planning and evaluation.
- Reviews patient registration cards and charts regularly.
- Works cooperatively with sponsoring agency regarding the financial identification and follow-up of the patients in the Center.
- Participates in patient care conferences.
- Assists in evaluating patient care and effectiveness of program operations.
- Requests and returns charts to medical records.
- Performs errands requested by clinic personnel.
- Assists in maintaining good communication between staff, visitors, and other business contacts.
- Must follow all rules of telephone courtesy in all telephone communications.
- Will be required to drive a City vehicle for City business use.
- Performs other duties as assigned.
High School Diploma or G.E.D.
At least two (2) years of experience in administrative work, health administrative or clinical work (front & back of office), or health project work or any equivalent combination of education, training, and experience which provides the required knowledge, skills, and abilities.
- This position is grant funded. Therefore, it is solely dependent of availability of grant funds.
Valid Licenses and Certifications
Valid Texas Driver License*
- If applicant holds an out-of-state license, a State of Texas Driver License must be obtained prior to employment.
Medical Office Assistant or Medical Assistant Certification from an accredited school or college is required (copy of certification must be attached to application).
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 727-6460 two days prior to the scheduled interview and/or test if applicable.
“AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER, THE CITY COMPLIES WITH THE AMERICAN WITH DISABILITIES ACT.“