SEH - Entrance Coordinator
Sparrow Health System
 Lansing, MI


Positions Location: Charlotte, MI

Job Description

General Purpose of Job:

Responsible for greeting and screening Caregivers, visitors, patients and other clients to support the objective to maintain a safe, secure and orderly environment. Provide excellent customer service.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

  • Conduct Visitor and Caregiver screening as recommended by Sparrow Health System and Sparrow Eaton Hospital, which may include taking temperature, asking screening questions and providing appropriate personal protective equipment.
  • Provides a positive first impression of Sparrow Health System and Sparrow Eaton Hospital to patients and visitors by extending a cordial welcome and assisting with needs.
  • Greet patients, visitors and caregivers.
  • Provides directions and wayfinding assistance to patients and visitors.
  • Answers questions and refers patients and visitors to appropriate resources.
  • Responds to safety hazards according to facility procedures to include: water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.
  • Immediately report any accidents to Leader on duty.
  • Report suspicious behaviour.
  • Maintain the highest level of confidentiality.
  • Use of screening tools and technology for visitors, patients and caregivers.
  • Keep work area safe from hazards

Job Requirements

General Requirements

  • Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy policies and procedures.
  • Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).
  • Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.
  • Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).
  • Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.
  • Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases. Work Experience
  • Minimum 6 months frontline customer services experience and/or 6 months healthcare experience
  • Previous greeting and/or lobby entrance screening. Preferred. Education
  • Minimum High School Diploma or GED Specialized Knowledge and Skills
  • Interpersonal skills to effectively and appropriately communicate with patients, families, physicians and other hospital associates.
  • Excellent communication and public relations skills (written and oral).
  • Demonstrated ability to work well under pressure

Sparrow Eaton Hospital is a community hospital affiliated with Sparrow Health System located in Charlotte, Michigan - which is a short 15 minute drive to downtown Lansing.

Sparrow Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status

Location: Sparrow Eaton Hospital

Activation Date: Friday, July 31, 2020

Expiration Date: Friday, January 1, 2021

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