Junior Helpdesk Analyst

TEKsystems, Inc Lansing, MI


TEKsystems is looking for a Level 1 Helpdesk Analyst in the Lansing area.

This person is responsible for providing first level technical support to all end users within the environment via phone or email.


Job Responsibilities:

  • First point of contact to assist with all aspects of computer/network hardware and communications support.
  • Provide primary technical support for hardware and software issues.
  • Provide end users with a high level of customer service

Must Haves:

  • Minimum of 6 months to 1 year previous IT experience providing technical support in an enterprise level environment.
  • Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation).
  • Ability to perform technical support duties for hardware and software support.
  • A+ certification preferred but not required.

About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.