Account Manager

Cenveo, a world leader in the management and distribution of print and related offerings is seeking an experienced Customer Service Account Manager to work in its Lancaster, PA manufacturing facility

The ideal candidate will have advanced knowledge of the entire publication and electronic media processes and several years' related experience, along with superior organizational, analytical, leadership, communication, customer service and problem-solving skills.

Cenveo offers a competitve salary and a comprehensive benefits package including, but not limited to medical, dental, vision, life insurance, short term disability, 401(k), vacation and Company paid holidays.

Job Summary

The Account Manager develops and maintains long term relationships with customers. Serves as the customer's in-plant representative and is responsible for translating production requirements; problem solving; educating/counseling; negotiating; and invluencing/driving profitability at the account and job level.

Primary Duties and Responsibilities (*Essential Functions)

These are functions a qualified incumbent or applicant must be able to perform with or without reasonable accomodation.

* Functioning as the primary owner of a full load of accounts (175 releases annually) and owning these customer relationships.

* Managing job details with customers and team members.

* Identifying, analyzing and solving problems.

* Managing change (workflows, tools, etc.) on behalf of Cenveo-Lancaster and the customer.

* Negotiating issues (quality, schedule, etc.) to successful completion.

* Impacting improved profitability of accounts.

* Consulting with customers.

* Working with outside vendors on production of work.

* Managing customer visits.

Other (Non-Essential) Functions

Includes functions which are normally performed by persons holding this title. However, these functions may be reassigned to other employees as part of a "Reasonable Accomodation" under the ADA.

* Performs other duties as required

* Overtime may be required based on volume of work

Physical Requiements

* While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; use hands and fingers to handle and feel; and reach with hands and arms.

Cenveo is an EEO Employer


Job Requirements

* Minimum Education/training: equivalent to an Associate's Degree and 5+ years' printing or electronic media experience, or an equivalent combination of education, training and experience. Preferred: Bachelor's Degree with concentration in Printing or Print Production Technology and 4+ years" experience in a fast-paced and deadline-oriented publication production environment;

* Advanced knowledge of the entire publication and electronic media processes;

* Advanced technical knowledge of electronic prepress/digital imaging;

* Superior customer service skills;

* Superior verbal and written communication, interpersonal, problem-solving and analytical skills;

* Excellent organizational skills and extremely detail-oriented;

* Strong systems skills (estimating, billing, imposition, docket, insight, microsoft, scheduling, PO);

* Solid experience delivering quality customer service;

* Ability to use independent judgement and work well within a team environment; excellent team working skills are a must;

* Self-motivated with exceptional time management skills;

* Collaborative and steady disposition;

* Ability to multi-task, manage deadlines, be flexible and proactive;

* Ability to work in a fast-paced environment and handle multiple high profile projects at once;

* Required to work off hours, including nights and weekends as required;