Operations Manager

 Lake Worth, FL

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org.


The Operations Manager is responsible for logistics and facility management for Rinconcito del Sol shelter. The Operations Manager will oversee housekeeping/maintenance equipment distribution, project management and oversight of staff. The Operations Manager will be responsible for management of building safety and will provide oversight of the security team. Operations Manager will collaborate with other departments on inventory, and vehicle maintenance and will liaise with vendors, finance, and IT department to support program implementation. This position reports to the Assistant Director of Residential.

USCRI has a mandatory COVID-19 vaccine policy. All employees must be fully vaccinated to work at any / all locations at USCRI.


  • Develop and implement systems and processes to maintain standard operating procedures and best practices for program logistics; and facility management;
  • Provide ongoing leadership, direction, development, supervision and oversight to program staff;
  • Adhere to documentation requirements related to tracking, reporting data, monitoring projects and termination of applicable remediation or applicable improvement activities
  • Works closely with HR, Finance, Management Information departments to efficiently respond to onboarding and staff needs;
  • Manage equipment and supply inventory;
  • Identifies, evaluates, and recommends alternative solutions to operational and administrative actions and/or challenges;
  • Ensures effective management of all operational areas;
  • Works closely with Director, Mid-level managers and supervisors to meet operational and administrative needs related to shelter functioning;
  • Participate in hiring, onboarding, training, performance evaluation, and staff development;
  • Ensure adherence with funder and USCRI policies, as well as state applicable laws;
  • Share pertinent information with senior management and operations;
  • Understand and comply with all policies and procedures of funders and interpret them for staff, as needed;
  • Build maintenance and security project plans, schedule tasks and manage delivery of outcomes
  • Create policies and procedures relating to facility management and risk prevention
  • Review and assess risk management protocol, makes recommendations, and implements modifications and improvements and
  • Other duties as assigned by supervisor.

All the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).


  • Bachelor’s degree with three years’ supervisory experience and demonstrated understanding of program operations management and non-profit management;
  • Experience in operations, risk management, and project management or logistics;
  • Excellent organizational, verbal, written, and interpersonal communication skills;
  • Covid-19 Vaccination Card is mandatory;
  • High proficiency in Microsoft Office, specifically proficiency with Word, Power Point and Excel is required;
  • Ability to evaluate and interpret information and make sound and independent judgments or decisions;
  • Prior supervisory experience is required;
  • Strict adherence to timeframes, policy and procedure;
  • Ability to prioritize duties and multi-task in a fast-paced environment;
  • Ability to work well independently and in a team;
  • Ability to effectively use technology;
  • Candidate must demonstrate a commitment to comply with mandatory state reporting requirement for child abuse and neglect;
  • Candidate must have dedication to the human rights of refugees, immigrants, asylum seekers and displaced people;
  • Candidate must pass a criminal background check that includes history of conviction of child and sexual abuse; and
  • Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.